Kumud Sawant

• Manage end-to-end e-commerce operations across Amazon, Flipkart, Myntra, Nykaa, Ajio, Tata Cliq, Zivame, Zepto, Zilo, Blinkit and other marketplaces.
• Maintain product listings, pricing, inventory, and catalog accuracy to ensure seamless online store operations.
• Analyze sales performance, conversion metrics, and customer behavior to drive revenue growth.
• Plan and execute promotional campaigns, discounts, and marketplace events.
• Optimize product visibility through SEO, A+ Content, advertising, and marketplace best practices.
• Coordinate with marketplace account managers, supply chain, logistics, and cross-functional teams.
• Monitor order fulfillment, returns, seller health, customer experience, and operational KPIs.
• Prepare sales MIS, performance reports, and market insights using Excel, Google Analytics, and e-commerce dashboards.

• Lead a team managing cross-border e-commerce operations for Noon, UAE, and KSA.
• Drive sales growth through marketplace expansion, promotional campaigns, and account optimization.
• Manage key marketplace relationships, and ensure high account health and customer satisfaction.
• Optimize product listings, deals, coupons, and content to improve visibility and conversions.
• Coordinate with the supply chain, logistics, and marketing teams to ensure inventory availability and campaign execution.
• Analyze sales, traffic, and KPIs to provide actionable insights, and improve business performance.
• Monitor competitor activities, market trends, and implement strategies to maximize growth.
• Collaborate with IT teams to enhance platform performance, and resolve operational issues.

Role 1 (E-commerce Client Management):

• Managed end-to-end e-commerce projects across full-time, hourly, fixed-cost, and SKU-based engagement models.
• Managed marketplace operations for Amazon (US, UK, and Europe), Walmart, eBay, Sears, and other global platforms.
• Optimized product listings, pricing, advertising, and account health to drive sales growth, and ROI.
• Managed Google Ads, shopping engines, and e-commerce platforms, including Shopify, Magento, and BigCommerce.
• Strengthened client relationships by providing strategic recommendations and performance insights.
• Streamlined inventory, fulfillment, reporting, and marketplace operations to improve efficiency.
• Identified growth opportunities through new product launches and global marketplace expansion.
• Analyzed business performance and delivered data-driven strategies to improve revenue and marketplace success.

Role 2 (Amazon US Dropshipping Operations):

• Managed end-to-end Amazon dropshipping operations, including product listings, pricing, inventory, and order fulfillment.
• Onboarded and coordinated with retailers to ensure product availability, and timely deliveries.
• Monitored inventory, shipping, returns, refunds, and customer support to maintain service quality.
• Executed marketing campaigns and optimized product performance to improve sales and ROI.
• Analyzed sales, profitability, and customer metrics to drive data-driven business decisions.
• Ensured compliance with Amazon policies, and optimized operational processes to improve efficiency and profitability.