Summary
Overview
Work History
Education
Skills
Interests
Timeline
Personal Information
Linguisticability
Professionalefficiency
Personal Information
Extracurricular Activities
Hi, I’m

KUMUD SHARMA

Unit Manager
Gurugram
KUMUD SHARMA

Summary

With over 10 years of experience in supervision, operations management, administration, training, and cross-functional communication, this dedicated manager excels at leading teams towards efficient production. Expertise lies in effectively managing staff to ensure optimal productivity. Detail-oriented scheduler seeking to leverage background and skills to secure a managerial role within a progressive organization.

Overview

12
years of professional experience
43
years of post-secondary education
1
Language

Work History

Bikanervala

Unit Manager
04.2024 - Current

Job overview

  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Maintained facility and grounds to present positive image.
  • Purchased adequate quantities of food, beverages, equipment, and supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Set clear expectations and created positive working environment for employees.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Haldiram’s

Deputy Outlet Manager
01.2013 - 01.2024

Job overview

  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Education

Sunderdeep College of Hotel Management
Ghaziabad, Uttar Pradesh

Bachelor of Hotel Management

University Overview

Drona Public School
Gurugram, Haryana

Class XII (CBSE)

University Overview

Drona Public School
Gurugram, Haryana

Class X (CBSE)

University Overview

Skills

Operations Management

Interests

Listening music

Watching movies

Timeline

Unit Manager
Bikanervala
04.2024 - Current
Deputy Outlet Manager
Haldiram’s
01.2013 - 01.2024
Sunderdeep College of Hotel Management
Bachelor of Hotel Management
04.2013
Drona Public School
Class XII (CBSE)
04.2009
Drona Public School
Class X (CBSE)
04.2007

Personal Information

Personal Information

Date of Birth - 28 01-1992

Address - Flat no 301 The Orientel Valley Appartments Sec 9a Gurugram Haryana 122001

Martial Status - Married

Linguisticability

Linguisticability
  • English
  • Hindi

Professionalefficiency

Professionalefficiency
  • Supported recruitment activities including hiring and conducting appraisals.
  • Created and presented financial reports periodically.
  • Continuously actioned past feedback to elevate service delivery.
  • Scheduled weekly projects, anticipating timelines for milestones and completion dates.
  • Maintained a positive professional working environment to optimize staff and customer satisfaction.
  • Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.

Personal Information

Personal Information
  • Date of Birth: 01/28/92
  • Marital Status: Married

Extracurricular Activities

Extracurricular Activities
Participated in various debate competitions in school. Attended various seminars. Proactively taken part in various activities held in college.

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KUMUD SHARMAUnit Manager