Jira
Kunal Adhikari
HR Business Partner And Facilities Manager
Banswara,RJ
Summary
Accomplished Human Resources Executive, with creative and innovative approach. Wide-spread transferable skills in benefits, administration, compensation structuring, recruitment, customer support, and sales. Exceptional ability to connect with people understand their wants, needs, desires and delivering legendary service on every interaction.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
HRBP and Facilities Manager
Secure Metering and Services (Banswara) PVT LTD
, Rajasthan
03.2021 - Current
- Support business in the development and delivery of strategic HR plans to fit with the overall business direction and workforce planning
- Plan, monitor, asses and appraise HR activities by scheduling management conferences with employees, listening and resolving employee grievances, training managers to coach and discipline employees, and counseling employees and supervisors
- Ensure Onboarding, Induction process is up to date and of high quality, providing clarity and connection for all employees and their role in relation to the overall vision
- Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures along with Employee Engagement, reward, Benefits and compensation
- Maintain high level of occupational health and safety
- Build strong relationships with external suppliers, fostering trust and promoting collaboration
- Handle confidential matters with discretion
- FROM
Technical Support Analyst
Secure Energy Services LTD
Udaipur, Rajasthan
04.2017 - 02.2021
- Software Troubleshooting & Problem Solving
- Set, enforced and optimized internal policies to maintain efficiency
- Post-sales support
- SQL database support
- Aligned office departments and increased inter-department communication
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Technical Sales Executive
Etech Support
Udaipur, Rajasthan
06.2015 - 03.2017
- Engaged end users and answered questions via email, phone, website live chat and in forums
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
- Retained existing clients and developed various new accounts by extending high quality and efficient support service
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- FROM
Technical Support Executive
Teleperformance
Jaipur
11.2014 - 05.2015
- Providing on call and chat support to end computer users
- Worked in 24
- 7 environment
Education
B.Tech - Electrical, Electronics Engineering
Techno India NJR Institute of Technology
Udaipur 04.2009 - 04.2015
Higher Secondary -
Bharti Vidhya Bhawan Banswara (RBSE)
Banswara 07.2008 - 04.2009
Secondary
Vidhya Niketan School Banswara
Banswara 07.2006 - 04.2007
Skills
Proactivity, Pragmatic, Self-motivated and eager to learnundefined
Software
Microsoft Office
Adobe
CRM
Timeline
HRBP and Facilities Manager
Secure Metering and Services (Banswara) PVT LTD
03.2021 - Current
Technical Support Analyst
Secure Energy Services LTD
04.2017 - 02.2021
Technical Sales Executive
Etech Support
06.2015 - 03.2017
Technical Support Executive
Teleperformance
11.2014 - 05.2015
B.Tech - Electrical, Electronics Engineering
Techno India NJR Institute of Technology
04.2009 - 04.2015
Higher Secondary -
Bharti Vidhya Bhawan Banswara (RBSE)
07.2008 - 04.2009
Secondary
Vidhya Niketan School Banswara
07.2006 - 04.2007
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