Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kunal Arora

Kunal Arora

Network Engineering
Noida

Summary

Insightful Manager with 18 years of experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Highly skilled and accomplished leader with an extensive IT experience. Ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities. Proven ability to enhance user experience for customers, employees, and administration, through the application of exceptional customer service concepts. Expertise in managing large projects, designing and deploying computer networking infrastructures, including Automation, Software Defined Networking (SDN) for Data Centres, Wide Area Networks (WAN), Mobile Packet backbone networks (MPBN), and Carrier Ethernet Networks (CEN).

Overview

17
17
years of professional experience
8
8
years of post-secondary education
11
11
Certifications
3
3
Languages

Work History

Senior TPM Manager

Microsoft
5 2023 - Current
  • Leading a team of TPMs working on Azure Network infra and service buildout for Sovereign Clouds
  • My team works closely with our engineering teams driving programs which improve our Quality, Agility and COGS
  • The Hyperscale network leverages SDN technologies to power some of the largest enterprise/consumer services that exist in the world today such as Azure, Office 365, Teams, Xbox, Windows, Bing and other mission critical workloads from thousands of Microsoft enterprise customers, and processes trillions of requests each day
  • The position requires me to drive clarity, create impact and deliver success on all programs with an objective to make Microsoft's network the best, most high performant network in the world
  • Influence product engineering decisions based on customer feedback and drive significant revenue and usage impact to the Azure business
  • Collaborate across Azure teams and ensure successful delivery of the business priorities
  • Lead product and planning reviews with partners and executive leadership
  • Nurture a team culture that fosters an inclusive environment, growth mindset and customer obsession
  • Orchestrate cross-functional teams of TPM's, engineers and developers to successfully deliver complex data center projects, ensuring strict adherence to project timelines, budgets, and quality benchmarks
  • Pioneering the adoption of agile methodologies, resulting in a remarkable enhancement in team productivity and a notable 15% reduction in project delivery timelines
  • Championed the implementation of automated development pipelines to streamline and expedite new data center deployments, driving operational efficiencies and cutting-edge solutions
  • Optimized software development workflows, yielding a substantial 30% reduction in system bugs and elevating overall software quality, thereby ensuring robust network uptime, availability, and performance
  • Engaged closely with senior leadership and stakeholders to define project objectives, craft strategic roadmaps, and align technical initiatives with overarching business objectives, culminating in a noteworthy 25% boost in customer satisfaction metrics
  • Established and executed operational processes, monitoring, and troubleshooting protocols to guarantee optimal network uptime, availability, and performance
  • Build and maintain strong relationships with engineering managers across the organization, ensuring clear communication, alignment of objectives and key responsibilities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Senior Customer Engineering Manager

Nokia
01.2020 - 05.2023
  • Helping customer to plan their network journey including node migration and network modernization
  • Help solving complex, technical challenges so customers can focus on their business
  • This includes using technical knowledge to craft scalable, flexible, and resilient network architectures
  • Driving technical solutions discussions, diving deep into the details with customer teams
  • Manager with experience in the design, deployment and operations of large-scale network infrastructure with a focus on brownfield deployments
  • Have a track record of improving customer experience by building automated mechanisms
  • Provide operational leadership for all customer engineering activities including active participation in customer reviews
  • Escalation handling and converting in learning
  • Maintaining risk register, planning for new product introduction
  • Technical and people leadership for the customer engineering team, ongoing review of cost effectiveness, quality and timelines of customer engineering programs and identification and execution of corrective actions as necessary
  • Passionate about coaching and mentoring
  • Lead India team's efforts for Nokia Cloud Architecture ( Nuage SDN) integration with Windows Azure Pack Platform providing Network as a Service
  • Over 15 years of progressive experience in the customer engineering and support
  • In-depth experience in the design and implementation of LAN, WAN and data centre solutions
  • Handling a team of network professionals
  • (Technical Project Managers, Solution Architects, Customer Technical Advocates and Integration Engineers)

Network Solution architect

Nokia
12.2015 - 12.2019
  • Designed and implemented complex network infrastructure solutions, leveraging advanced technologies and protocols to optimize performance and ensure seamless connectivity for a diverse range of clients
  • Led cross-functional teams in the planning, deployment, and management of scalable network architectures, resulting in increased efficiency and cost savings for enterprise-level organizations
  • Collaborated with stakeholders to analyze business requirements and develop customized network solutions, delivering tailor-made designs that effectively addressed unique operational challenges
  • Conducted thorough network assessments and audits, identifying vulnerabilities and recommending strategic enhancements to strengthen security and mitigate risks.

Tech support engineer

Juniper Networks
12.2013 - 12.2015
  • Support Juniper M, T and MX series products, working directly with Juniper customers and partners
  • Manage and own critical customer escalations
  • Frequently interacted with network design engineers/Resident Engineers to assist with queries on complex technologies
  • Team lead for managing critical escalations for customers such as TWC, CoX, Facebook, Twitter
  • Worked extensively on cases from Tier-1 service providers like Singtel, Etisalat, ATT and Telstra
  • Took initiative to create corporate awareness on Virtual Junos (vJX, vMX and vSRX) by training JTAC
  • Lead the team across all departments which helped other JTAC engineers to clear JNCIE-SP exam
  • Conducted on-site technical training for customers such as Tata communications, Vodafone India on Junos troubleshooting methodologies and system architecture
  • Interacted with Engineering teams to make sure the customer reported issues get fixed in corresponding software releases
  • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems.

Senior Engineer

Ericsson
09.2011 - 12.2013
  • Worked as Second Line Support Engineer for Mobile Packet Backbone Network
  • Good understanding of 2G and 3G call flow
  • Also fair knowledge about 4G
  • Worked in a multivendor environment (Redback, Juniper, Extreme, F5, Cisco)
  • Worked as product design unit's appointed contact for emergency customer escalations of SmartEdge 400, 600, 800 and 1200 products
  • Provided month-long on-site support to Turk Telecom at Ankara, Turkey successfully resolving various critical issues and assisted with MPLE-TE design related queries
  • Point of contact for customers such as British Telecom, France Telecom and Deutsche Telekom
  • Visited customer sites in China and Thailand to provide onsite support for critical issues
  • Participated in cross-functional tasks such as new product introduction projects
  • Executed software code walk-through to narrow down problem root cause.

Sr Network Engineer

CSS Corp
03.2010 - 07.2011
  • Working for Juniper TAC for M, T and MX series routers
  • Solving problems for ISPs like AT&T, BT, ETISLAT, SAUDIA TELECOM AND GOOGLE.

Team Leader

Tulip IT Services Ltd
02.2009 - 03.2010
  • Manage post solutions/ network provided to the enterprise customers
  • Planning of designing customer network (Keep consideration of present network, network devices and IP Address Scheme)
  • Handling Noida Region Operation and Maintenance
  • Handling a Team of 30 people
  • Highlight: Words of appreciation from the top management for working on a special project to technically and commercially set up the Technical Contact Centre
  • Targeted to take shape in an year but was completed before that.

Sr. Network Engineer

Tulip Telecom Limited
01.2007 - 01.2009
  • Configuring Customer's Equipments (Router, Switches, IP Addressing, Access-list, VPN Tunnels, ISDN etc) according to network requirements
  • Configure access list, Queuing methods, traffic shaping at customer's router
  • Real-Time Network Monitoring (What's up Gold, IP Monitoring tools)
  • Installing, Maintaining and troubleshooting Wireless equipments
  • Coordinate with Jr
  • RF Engineer and provide technical support
  • Provide satisfactory network through output results for customer.

Education

Bachelor of Computer Application -

Guru Gobind Singh Indraprastha University
01.2001 - 05.2004

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Green Field Public School
01.1996 - 05.2000

Skills

  • Goal Setting
  • Product Management
  • Process Improvement
  • Performance Tracking and Evaluation
  • Cross-Functional Teamwork
  • Multitasking
  • Project Management
  • Project Planning
  • Operations Management
  • Contract Negotiation

Certification

JNCIP SP Juniper Networks 03/2015

Timeline

Senior Customer Engineering Manager

Nokia
01.2020 - 05.2023

Network Solution architect

Nokia
12.2015 - 12.2019

Tech support engineer

Juniper Networks
12.2013 - 12.2015

Senior Engineer

Ericsson
09.2011 - 12.2013

Sr Network Engineer

CSS Corp
03.2010 - 07.2011

Team Leader

Tulip IT Services Ltd
02.2009 - 03.2010

Sr. Network Engineer

Tulip Telecom Limited
01.2007 - 01.2009

Bachelor of Computer Application -

Guru Gobind Singh Indraprastha University
01.2001 - 05.2004

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Green Field Public School
01.1996 - 05.2000

Senior TPM Manager

Microsoft
5 2023 - Current

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