KUNAL ARORA
Education Advisory Specialist
New Delhi
Summary
Corporate with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to work needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the team and instrumental in providing effective solutions that produce immediate impact and Contribute to the establishment's long-term success.
Overview
4
4
years of professional experience
Work History
Associate - Student Support
UpGrad Education Pvt. Ltd.
01.2025 - Current
- Learner Communication
Handle student queries via calls/emails; provide timely, empathetic support. - Academic Assistance
Guide learners on platform access, assignments, and academic policies. - Issue Resolution & Escalations
Resolve concerns or escalate to relevant teams (tech, finance, academic). - Loan & Refund Support
Assist with EMI, loan, and refund-related queries as per policy. - Cross-Team Coordination
Liaise with internal departments to ensure smooth resolution of student issues. - Documentation & Reporting
Maintain CRM records and share daily/weekly case status updates. - Service Quality
Ensure high CSAT and SLA adherence; gather feedback for improvements.
Associate, Student Loan Advisory
GRADRIGHT EDTECH PRIVATE LIMITED
06.2024 - 12.2024
- Client Advisory and Support - Provide guidance to students and their families on loan options, repayment plans, and budgeting
- Loan Analysis and Financial Modeling- Perform detailed analysis of loan portfolios and repayment trends
- Risk Assessment and Compliance- Evaluate the risk profile of student loan portfolios, identifying potential areas of default risk
- Market Research and Strategy Development - Conduct market research to stay updated on trends in the student loan industry.Provide insights on changes in legislation or market conditions that may impact the student loan
- Data Management and Reporting- Maintain accurate records of loan applications, repayments, and client interactions.Generate reports for clients and management, summarizing loan portfolio performance, payment status, and risk assessments
- Customer Service and Relationship Management - Build and maintain strong relationships with clients, offering personalized support and follow-up on loan inquiries.Address client concerns regarding loan repayments, deferment options, and financial planning
Business Development Associate
LEVERAGE EDUCATION PVT. LTD.
12.2023 - 06.2024
- Collaborated with cross-functional teams to Successfully deliver comprehensive solutions for students
- Managed students relationships through regular follow ups and updates on application/profile progress
- Evaluated students needs and expectations, establishing clear goals for each student engagement
Route Manager
Zingbus
01.2022 - 02.2023
- Increased on-time delivery rates by coordinating closely with drivers and dispatchers
- Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries
- Managed budgets, ensuring that resources were allocated effectively to achieve optimal efficiency and productivity within the route management team
Education
Diploma of Higher Education - Certified Industrial Accountant
The Institute of Chartered Accountants of India
Bcom -
Delhi University
New Delhi, IN-DLCertificate - Generative AI Foundation Certification Program
UpGrad Education Pvt.Ltd.
04.2001 -
Skills
Problem Solving Skills
Timeline
Associate - Student Support
UpGrad Education Pvt. Ltd.
01.2025 - Current
Associate, Student Loan Advisory
GRADRIGHT EDTECH PRIVATE LIMITED
06.2024 - 12.2024
Business Development Associate
LEVERAGE EDUCATION PVT. LTD.
12.2023 - 06.2024
Route Manager
Zingbus
01.2022 - 02.2023
Certificate - Generative AI Foundation Certification Program
UpGrad Education Pvt.Ltd.
04.2001 -
Diploma of Higher Education - Certified Industrial Accountant
The Institute of Chartered Accountants of India
Bcom -
Delhi University
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