Kunal Aryan
Greater Noida,UP
Summary
MBA graduate with 5 years of healthcare industry experience and a strong foundation in business analysis, operational improvement, and strategic planning. Experienced in evaluating healthcare processes, interpreting data, and implementing solutions that support organizational objectives. Combines healthcare domain knowledge with analytical problem-solving skills to drive efficiency, compliance, and service excellence.
Overview
5
5
years of professional experience
Work History
Senior Associate
Capline Services
Noida
2021.07 - Current
- Manage end-to-end patient statement generation processes, ensuring accurate and timely billing communication to patients.
- Perform detailed patient account analysis to identify billing discrepancies, resolve outstanding balances, and improve account accuracy.
- Conduct credit balance reviews and reconciliations to ensure compliance with client policies and regulatory requirements.
- Process and reconcile patient payments received through various payment channels, maintaining accurate financial records and account balances.
- Investigate and resolve chargebacks, payment disputes, and returned checks while minimizing revenue loss and ensuring proper account adjustments.
- Monitor patient accounts and coordinate with internal and cross-functional teams to facilitate timely issue resolution and account reconciliation.
- Analyze billing and payment trends to identify process improvement opportunities and enhance operational efficiency.
- Ensure adherence to HIPAA guidelines, client-specific requirements, and established revenue cycle management procedures.
- Act as a Process Trainer for new hires, delivering onboarding sessions, functional training, and ongoing coaching to ensure process readiness and performance success.
- Lead and support team members by providing guidance, conducting knowledge-sharing sessions, and promoting a collaborative work environment.
- Manage team performance through KPI monitoring, productivity tracking, quality reviews, and performance feedback.
- Partner with management and stakeholders to implement process improvements that increase accuracy, reduce turnaround times, and improve customer satisfaction.
- Contribute to achieving departmental goals by maintaining high-quality standards and consistently meeting the quality target.
Property Advisor
Pin Click
Gurugram
2021.01 - 2021.06
- Facilitated customer property visits, guiding clients through the decision-making process.
- Negotiated terms and finalized transactions to secure optimal deals for clients.
- Provided continuous customer service support throughout all transaction phases.
- Maintained an accurate database of available properties, detailing location, condition, and price range.
Education
MBA - Operations And Marketing
Lovely Professional University
2021-07
Skills
- Revenue Cycle Management (RCM)
- Patient Statements Operations
- Chargebacks & Payment Dispute Resolution
- EagleSoft Practice Management Software
- Payment Posting & Reconciliation
- Patient Billing & Collections
- Revenue Recovery & Account Resolution
- Process Improvement & Quality Assurance
- Healthcare Compliance (HIPAA)
- Third-Party Collections Management (IC System)
- Healthcare Billing Operations
Certification
- Balancing multiple roles as a leader - LinkedIn
- Fundamentals of Digital Marketing - Google
Languages
Hindi
English
Contact
http://www.linkedin.com/in/kunalaryan
Accomplishments
- Consistently recognized as the top performer, with the highest number of R&R awards in the team
- Ensured 100% accuracy in generating and dispatching patient statements by maintaining strict quality checks and SOP adherence
- Reduced patient billing errors by 20% through proactive auditing and correction processes
Skills
- U.S. healthcare policy understanding
- Cross-functional leadership
Languages
4,B2
Accomplishments
- Played a key role in resolving patient queries and escalations, enhancing patient satisfaction, and reducing follow-up time
- Collaborated with the billing and AR teams to reconcile account discrepancies before the statement release
- Recognized for zero errors in monthly audits, contributing to improved team metrics and client satisfaction
Timeline
Senior Associate
Capline Services
2021.07 - Current
Property Advisor
Pin Click
2021.01 - 2021.06
MBA - Operations And Marketing
Lovely Professional University