Kunal Asera

Gained in-depth experience with the student assessment protocol for UK higher education, with a strong focus on compliance and integrity. Key contributions include:

• Eligibility Assessments: Conducted compliance interviews to assess student eligibility, ensuring candidates met UK academic and visa benchmarks.
• Document Verification: Carried out thorough checks on financial and academic documents, following established UK university compliance standards.
• Student Journey Support: Assisted in streamlining the student process by ensuring timely communication and professional handling of cases.
• Compliance Monitoring: Supported integrity-driven systems to proactively manage compliance risks and uphold regulatory standards.
• Continuous Learning: Actively participated in training sessions to stay updated on best practices and evolving compliance guidelines.

Demonstrated a detail-oriented, process-driven approach while contributing to a culture of professionalism and student-first service.

• My primary responsibility was to provide exceptional customer service to all clients
• I handled customer queries through various channels such as phone calls
• WhatsApp chats, and live chats
• Our team ensured that once an order was placed, the product was delivered to the customer on time
• In case of any delays, we promptly notified the customer and ensured that the product was delivered as soon as possible
• Furthermore, we assisted customers with returns, exchanges, and repair-related queries
• I have also dealt with several escalations and ensured that a satisfactory resolution was provided to the customers in a timely manner
• In essence, our team's objective was to provide the best possible customer experience to anyone who came to CaratLane for the purchase of jewelry
• We took pride in our ability to handle all customer queries and concerns with professionalism and efficiency.
• Boosted sales revenue by cultivating strong client relationships and implementing effective post sales strategies.
• Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.

• I excelled in delivering exceptional customer service through various channels
• My team ensured timely product delivery, managed returns, and handled escalations with professionalism
• We took pride in providing top-tier customer experiences at CaratLane
• Developed strong relationships with existing customers, resulting in increased repeat business.