Kunal Ashok Tamboli
Nashik
Summary
Dynamic customer support professional with proven expertise at Clubwise Development India Pvt Ltd, excelling in service delivery and team management. Adept at database management and fostering strong client relationships, I consistently enhance customer satisfaction and drive business growth through effective sales coordination and strategic problem-solving.
Overview
17
17
years of professional experience
Work History
Customer Support
Clubwise Development India Pvt Lltd.
03.2017 - Current
- Setting up new health clubs for club owners.
- Assisting clubs to create prospect and member accounts.
- Creating a club staff record.
- Helping clubs with billing-related queries.
- Creating different memberships upon club request.
- Maintain complete and accurate customer correspondence data.
- Set up the POS station for staff members to process sales and other transactions in the club.
- Helping clubs to register members online, and to process their orders.
- Troubleshooting if a staff member is unable to access the gym.
- Creation of multi-user login for club owners, managers, and trainers.
- Assisting with application login.
SR.CRM-Executive
ESDS Software Solution (P) Ltd.
03.2012 - 02.2017
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.
- Strong follow-up with clients for non-payment and upgrades.
- Provide proper refunds and compensation to customers on time.
- Assist the sales team in business acquisitions, planning, retention, and management.
- Maintain complete and accurate customer correspondence data
- Experienced in dealing with online payments, domains, and hosting issues via chat, phone, and tickets.
- Helping customers to register online and to process their orders.
- Contacting prospective clients, assessing their requirements, and selling them the company’s products and services that match their needs.
- Also responsible for maintaining ongoing relationships with customers to foster repeated business.
- Setting up the cPanel, Windows hosting accounts, and registering or transferring the domain names.
- Knowledge of how hosting works, DNS, control panels (cPanel/WHM), domain life cycle, domain transfers, etc.
Team Leader (Voice)
VIRGO BPO SERVICES (P) Ltd.
Nashik
07.2011 - 03.2012
- Managing a team of 20 agents.
- Handling escalations.
- Conducting daily briefings and debriefings.
- Shift rostering and floor management.
- General administration.
- Preparation of monthly production and KRA reports.
- Training agents on process knowledge.
Store Keeper
Vikrant Rubbers (P) Ltd.
Nashik
01.2010 - 03.2011
- Receiving, distribution, and stock maintaining.
CSE
Krish Info Tech (P) Ltd.
Nashik
11.2007 - 12.2009
- In charge of loan amount collection from U.S. customers.
- Generation of weekly team performance report generations.
- Responsible for routing generations and maintenance for a team of seven agents.
Education
Bachelor of Arts - B.A
University of Pune
Nashik01.2009
Higher Secondary Certificate Exam -
Delhi Education Board
Nashik01.2006
Secondary School Certificate Exam -
Delhi Education Board
Nashik01.2004
Skills
- Customer support
- Database management
- Team management
- Sales coordination
- Service delivery
- Data analysis
- Team leadership
Personal Information
- Date of Birth: 07/20/1987
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Playing cricket
- Playing football
Career Outline
Insightful experience of 15 years in the areas of Customer Service, Customer Relationship Management, and Team Management Proficient at leading teams in running successful process operations, with experience in developing procedures and service standards for business excellence Excellent interpersonal, communication and organizational skills with demonstrated abilities in team / crisis / customer relationship management.
Location Preference
Nashik, Maharashtra
Affiliations
- Played cricket at the national level
- Played football at a regional level
Accomplishments
- Received the Best Performance Award in 2014
- Bagged the most sales orders in 2015
- Received the Top Performer Award in 2017
- Received the Ultimate Contributor Award in 2023
- Received the Outstanding Services Record in 2024
- Received the Excellence Award in 2024
Timeline
Customer Support
Clubwise Development India Pvt Lltd.
03.2017 - Current
SR.CRM-Executive
ESDS Software Solution (P) Ltd.
03.2012 - 02.2017
Team Leader (Voice)
VIRGO BPO SERVICES (P) Ltd.
07.2011 - 03.2012
Store Keeper
Vikrant Rubbers (P) Ltd.
01.2010 - 03.2011
CSE
Krish Info Tech (P) Ltd.
11.2007 - 12.2009
Bachelor of Arts - B.A
University of Pune
Higher Secondary Certificate Exam -
Delhi Education Board
Secondary School Certificate Exam -
Delhi Education Board
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