Kunal Asthana
Process Analyst
Lucknow,UP
Summary
Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow. Strong order entry tool and salesforce knowledge and proficiency to navigate multiple systems. Willingness to take on added responsibilities to meet team goals. Excellent communications, interpersonal, organizational and accounting skills.
Overview
4
4
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Process Analyst
WM Universal Solutions Pvt Ltd
05.2023 - Current
- Company Overview: WM is one of biggest Waste Management company of Unites States which manages the waste and convert the waste to electricity, fuel, clothes and many recyclable products.
- Working in reporting team for a aligned market of waste management
- Preparing reports using MAS and salesforce tool
- Share quarterly, monthly and weekly reports directly with the clients over the emails
- Fulfill clients requirements and prepare template accordingly
- Increased efficiency and team performance by implementing actionable process improvements.
- Conducted walk-through demonstrations of proposed process changes.
Executive Customer Service
iENERGIZER
12.2020 - 05.2023
- Company Overview: T-Mobile is a giant telecom company of Unites States that offers voice, text, data and video services
- Worked in order entry team where I used to help the customer in managing, processing and tracking the order
- Processed orders using T-Mobile order entry tool
- Effectively communicated with customer over the chat and helped them to place the order manually
- Ensure accurate restocking and shipping processes to meet the department's mission of providing excellent and on time customer service
- Understand and fulfill the customer need
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Education
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
Chennai, India 04.2001 - 01.2015
12th -
Red Rose Senior Secondary School
Lucknow, India10th -
Red Rose Senior Secondary School
Lucknow, IndiaSkills
Advance Excel
Skilled in order entry tool and salesforce
Microsoft Office
Excellent Communication
Teamwork and Collaboration
Flexible and Adaptable
Multitasking Abilities
Reporting skills
Workflow Analysis
Data Entry
Process documentation
Certification
Indian Railway, 2017
Honor Awards
- 1st Runner up in High Jump, Army School, Kerala
- 1st Runner up Mr. Uttar Pradesh, 2019, UTTAR PRADESH ARTIST ACADEMY
Supported Causes
- Supervised a team
- Handles multiple new processes
Exercising, Cooking and Travelling.
Do work out twice or thrice a week to stay mentally and physically fit. Take out time for cooking healthy foods. Love to explore new places and learn more languages.
Timeline
Process Analyst
WM Universal Solutions Pvt Ltd
05.2023 - Current
Executive Customer Service
iENERGIZER
12.2020 - 05.2023
Bachelor of Engineering - Electrical & Electronics Engineering
Anna University
04.2001 - 01.2015
12th -
Red Rose Senior Secondary School
10th -
Red Rose Senior Secondary School