Kunal Banerjee
Salesforce Technical Consultant
Kolkata
Summary
With over 10 years and 6 months of work experience, including more than 8 years of expertise in Salesforce, I possess a strong foundation in Salesforce Configuration & Customization, Apex Customization, Lightning Component Framework (LWC & Aura), Salesforce REST API Integration, SOQL/SOSL, Sales, Service and Experience Cloud, Health Cloud, Java/J2EE, Spring MVC, Hibernate, and ColdFusion framework. My extensive knowledge spans various customer business domains such as TTH, Banking and Financial Services, Life Sciences and Healthcare, Communication Media, and Publishing. Proficient in all phases of the standard waterfall model SDLC and agile methodologies, I excel in business requirement analysis, prototype design and verification, coding and development, integration and testing, deployment, and maintenance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Salesforce Technical Lead
LTIMindtree
10.2024 - Current
- Project Name: Princess Cruises Limited
- Team Size: 12
- Start Date: October 2024
- End Date: Till date
- Project Description: Princess Cruises is an American cruise line company. Princess Cruises is known for its innovative ships, exceptional customer service, and a wide array of onboard options. The cruise line offers millions of guests each year the opportunity to explore top destinations around the globe.
- Working as Salesforce Senior Technical Lead in PCL Salesforce team
- Working as team lead cum senior salesforce developer following agile/ sprint model of development
- Involved in requirement analysis, complex and critical developments, performance optimization, meetings with business for requirement understanding, deployment using Copado , peer/architecture reviews.
- Developed loyalty calculation and reward management systems with the help of LWC and Apex for guests who are using cruise and excursion services from PCL
- Designed LWC utility data table component enabling lazy loading features, which can be used throughout all the LWC UI customization.
- Enabled trigger framework, using service class and table data gateways for all the objects following SOLID Principles.
- Enabled a feature for travel agents to manage their guests and related family members through a mobile friendly salesforce app
- Enabled some customization in Princess cruises external guest portal for managing campaign information in a monthly basis.
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Diligently worked on migration from legacy Siebel and Polar(mainframe system) to Salesforce for PCL client , enhancing system scalability and performance, migrated and built their existing features into salesforce.
- Working on Integrating Salesforce system with SnowFlake db through mulesoft as middleware
- Mentored junior developers through regular 1-on-1 meetings, providing guidance on best practices, coding standards, and solution designing for their requirements.
Salesforce Technical Lead
LTIMindtree
10.2023 - 10.2024
- Project Name: American Red Cross
- Team Size: 9
- Project Description: American Red cross is a non-profit humanitarian organization based on Washington, DC. American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors
- Working as Salesforce Technical Lead in ARC BioMed Salesforce Team from LTIMindtree.
- Working as team lead cum senior salesforce developer following agile/ sprint model of development
- Involved in requirement analysis, complex and critical developments, performance optimization, meetings with business for requirement understanding, deployment using Flosum, peer/architecture reviews
- Designed experience site or guest user portal for ARC to flash their blood collection related campaigning process using LWC
- Built a complete scalable and dynamic component so that business can change their blood donation campaigns and other required blood products related information into custom experience site with few points clicks and data update in salesforce org
- Designed a lightning application using Lightning flow, LWC, approval process, lighting app builder, apex for ARC account managers, hospital supervisors, clinic heads
- Designed contract assessment tool and contract price quote management module using custom LWC components, Flows, approval process
- Introduced contract creation from contract assessment, contract pricelist, product translation feature, opportunity, quote handling and their approval management through either help of flow, approval process & customized using apex, LWC
- For automated scheduling of different data update and clean up activities in timely manner used batch process and scheduled trigger flow.
- Having experience of data flow both inbound and outbound from ARC salesforce systems to their data warehouse Oracle EBS through mulesoft. Used connected app,named credentials and platform event and oAuth connectors, Http Resources with apex customization to complete requirement.
Salesforce Technical Lead
LTIMindtree
08.2022 - 09.2023
- Project Name: Synovus Bank (nCino Platform)
- Team Size: 6
- Project Description: Synovus Bank employees and their stakeholders use this application hosted on nCino platform and leveraging sales cloud model to manage different loan origination and related activates
- Providing support for maintaining nCino Banking application, defect fixation and new requirement analysis, requirement gathering with client
- Implementing those with nCino inbuilt features and few with apex and salesforce flow customization
- As technical lead, following up on development and cater to technical challenges or functional understandings
- Unit testing, FSD & TDD preparation, Test classes preparation for each of developed apex class to ensure code coverage more than 90%, developed mock test factory classes & migration to higher environment using AutoRABIT
Salesforce Technical Lead
Cognizant Technology Solutions, CTS
12.2020 - 07.2022
- Project Name: Global Customer Service Platform
- Team Size: 6
- Project Description: Pharmaceutical company stakeholders like healthcare practitioners, nurses, clinic owners register themselves into this system, designed by us to purchase different pharmaceutical products.
- Requirement Discussions with Client, feasibility check and impact Analysis, Story Point Assignment, and task distribution and carrying out custom development using LWC and Aura Framework, apex and salesforce flow.
- Worked on salesforce REST API Integration to connect Allergan Salesforce system with their third party data repository SAP S4 Hana through google cloud integration connectors.
- As technical lead, following up on development and cater to technical challenges or functional understandings
- Unit testing, FSD & TDD preparation, Test classes preparation for each of developed apex class to ensure code coverage more than 90%, developed mock test factory classes & migration to higher environment using ANT and workbench
Salesforce Senior Developer
Cognizant Technology Solutions, CTS
10.2019 - 12.2020
- Project Name: Data Subjects Right Management Portal
- Team Size: 7
- Project Description: Data Privacy officers of pharmaceuticals company use this application to follow Data privacy guidelines.
- Configured Sites and developed community pages using salesforce lightning, embedded Lightning Aura and web components as community pages for EMEA, LACAN and APAC customer markets
- Implemented custom sharing of user records using Apex sharing.
- Implemented Push notification using process builder’s custom notification and through apex code also. Implemented automated email trigger process through apex messaging services.
- Developed custom reports, snapshots, and dashboards for client end supervisors to show cross object data
- Implemented screen flow for custom UI developments and autolaunched flows for backend automations.
- Worked on migrating VF pages to LWC to built custom interactive UI pages. Embedded LWC components in screen flows also for interactive lightning pages, in this way only used customization where as needed absolutely.
Salesforce Developer
Cognizant Technology Solutions, CTS
04.2019 - 09.2019
- Project Name: International Clinic Locator (Allergan)
- Team Size: 5
- Project Description: ICL is used by Allergan stakeholders like healthcare practitioners, nurses, clinic owners, patients to find out clinics, associated doctors, and their availabilities
- Gathered user requirements and was involved in application design discussions and documentation
- Worked in an agile-based scrum model, managed and coordinated with onsite team and got the user stories delivered to the client on time within the sprints
- Developed apex classes, controller classes and apex triggers for various functionality development in the application.
- Worked on aura components to develop customer registration and product enquiry, clinic website pages with different business information.
- Worked with different salesforce configuration features like web to case , email to case, milestone, entitlement process to maintain case SLA. Have good hands on with workflow, email alerts, email template configuration, approval process, custom formula, validation and process builders.
- Worked on loading customer data in production for different objects through data loader. Have good concepts in handling different excel functionalities needed for data streamlining.
Salesforce and Java Developer
Tata Consultancy Services
12.2015 - 04.2019
- Project Name: Pearson Client Apps and Correspondence Engine
- Team Size: 7
- Project Description: ClientApp is designed for students to get their learning potential elevated with energy! Correspondence Engine was designed to communicate with pearson customers who are appearing for different learning and evaluation program
- Designed client’s clinical and classroom assessment system using salesforce community, VF and Apex
- Used Salesforce process builder and flow to design assessment feedback system
- Developed new modules and business logics with help of spring MVC framework & core Java
Web Developer
Tata Consultancy Services
12.2014 - 12.2015
- Designed and implemented interactive UI for Digital learning portal of Oxford university press
- Responsible for preparing weekly status reports and discussing progress with stakeholders
Education
Bachelor of Technology - Information Technology
ST. Thomas’ College of Engineering & Technology
Kolkata, India 01.2010 - 01.2014
Skills
Salesforce Apex class & test class design
undefinedCertification
Salesforce Certified Administrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Salesforce Technical Lead
LTIMindtree
10.2024 - Current
Salesforce Technical Lead
LTIMindtree
10.2023 - 10.2024
Salesforce Technical Lead
LTIMindtree
08.2022 - 09.2023
Salesforce Technical Lead
Cognizant Technology Solutions, CTS
12.2020 - 07.2022
Salesforce Senior Developer
Cognizant Technology Solutions, CTS
10.2019 - 12.2020
Salesforce Developer
Cognizant Technology Solutions, CTS
04.2019 - 09.2019
Salesforce and Java Developer
Tata Consultancy Services
12.2015 - 04.2019
Web Developer
Tata Consultancy Services
12.2014 - 12.2015
Bachelor of Technology - Information Technology
ST. Thomas’ College of Engineering & Technology
01.2010 - 01.2014
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