Kunal Bhardwaj
Senior PMO Analyst
Delhi
Summary
Senior PMO Analyst with 8+ years of experience in PMO governance, enterprise reporting, financial tracking, and operational excellence across IT and business transformation programs. Strong expertise in Jira, ServiceNow, advanced Excel, MIS dashboards, SLA/KPI management, RAID logs, and stakeholder communication. Proven track record of driving cost optimization, delivery governance, and data-driven decision-making in Agile, Waterfall, and hybrid environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior PMO Analyst
Wipro
10.2023 - Current
- Lead PMO governance and reporting for large-scale IT and operations programs
- Manage project financials including budget tracking, forecasting, and variance analysis
- Develop executive MIS dashboards using Jira, ServiceNow, and Excel for SLA and KPI tracking
- Monitor delivery risks, issues, and dependencies through RAID logs and action trackers
- Support senior leadership with data-driven insights to improve operational performance
- Trained and Mentored 5+ Junior PMOs on enterprise PMO governance including invoicing, resource allocation, jira and service now training, KPI/SLA reporting framework.
PMO Business Analyst
Tata Consultancy Services (TCS)
07.2021 - 09.2023
- Supported enterprise-level PMO functions including scheduling, governance, and reporting
- Prepared weekly and monthly MIS reports on utilization, milestones, and productivity
- Maintained RAID logs, change requests, and supported audits and project closures
- Coordinated with business and IT stakeholders to align project objectives and deliverables
PMO & Operations Specialist
EXL
04.2019 - 07.2021
- Managed operational MIS reporting, financial tracking, and capacity planning
- Improved service delivery through cross-functional coordination and process optimization
- Forecasted resource demand and supported governance reviews and performance audits
Claims Executive
Optum (UnitedHealth Group)
05.2016 - 04.2019
- Handled end-to-end healthcare claims processing ensuring compliance and accuracy
- Generated management reports and trend analysis to reduce operational risk
- Supported quality audits and continuous improvement initiatives
Education
MBA - undefined
Bharati Vidyapeeth University
01.2021
Bachelor of Computer Applications - undefined
Maharshi Dayanand University
01.2015
Skills
PMO Governance, Project Management Office (PMO), Project Reporting, MIS Reporting, RAID Logs, Risk & Issue Management, Financial Management, Budget Tracking, Cost Control, Resource Planning, Stakeholder Management, Executive Dashboards, Jira, ServiceNow, Advanced Excel, Power BI (basic), SLA Management, KPI Tracking, Agile Methodology, Waterfall Methodology, Hybrid Delivery, Process Improvement, Six Sigma
Certification
Lean Six Sigma Green Belt | Project Management Certification
Accomplishments
- Achieved 24.5% reduction in hiring cycle time through HR process transformation (target 15%)
- Analyzed hiring data for 100+ candidates per month to identify bottlenecks and automation opportunities
Timeline
Senior PMO Analyst
Wipro
10.2023 - Current
PMO Business Analyst
Tata Consultancy Services (TCS)
07.2021 - 09.2023
PMO & Operations Specialist
EXL
04.2019 - 07.2021
Claims Executive
Optum (UnitedHealth Group)
05.2016 - 04.2019
MBA - undefined
Bharati Vidyapeeth University
Bachelor of Computer Applications - undefined
Maharshi Dayanand University