Kunal Bharti
Client Director
Bengaluru
Summary
Dynamic Client Director with expertise in SaaS growth, retention, and data-driven strategy. Skilled in leveraging Python, Databricks, and Power BI to drive predictive modeling, strategic gap analysis, and KPI monitoring. Proven ability to negotiate contracts, manage 800+ accounts, and deliver tailored solutions that enhance product adoption and client success.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Client Director
IonGroup
03.2025 - Current
- Oversee 800+ client accounts across all IonAnalytics products, ensuring high engagement and retention.
- Drive strategic gap analysis and predictive modeling initiatives using Python and Databricks to identify churn risks.
- Negotiate and manage contracts to optimize Annual Contract Value (ACV) and align with business objectives.
- Build Power BI dashboards for KPI monitoring and actionable insights for stakeholders.
- Collaborate with cross-functional teams to enhance client experience and deliver measurable business outcomes.
IT & Salesforce Application Specialist
IonGroup
05.2017 - 02.2025
- Managed IT infrastructure for 4,000+ global users and optimized Kimble PSA on Salesforce.
- Configured modules for time tracking, billing, and project management to streamline operations.
- Ensured data accuracy and system reliability, enabling informed decision-making.
- Created internal documentation, conducted audits, and supported product lifecycle from ideation to deployment.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
Karnataka, India 04.2001 -
Skills
Comprehensive gap assessment
Certification
Customer Retention Strategies for SaaS Companies
Timeline
Client Director
IonGroup
03.2025 - Current
IT & Salesforce Application Specialist
IonGroup
05.2017 - 02.2025
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
04.2001 -