Kunal Bharti
Client Director
Bengaluru
Summary
Dynamic Client Director with expertise in SaaS growth, retention, and data-driven strategy. Skilled in leveraging Python, Databricks, and Power BI to drive predictive modeling, strategic gap analysis, and KPI monitoring. Proven ability to negotiate contracts, manage 800+ accounts, and deliver tailored solutions that enhance product adoption and client success.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
Client Director
IonGroup
03.2025 - Current
- Oversee 800+ client accounts across all IonAnalytics products, ensuring high engagement and retention.
- Drive strategic gap analysis and predictive modeling initiatives using Python and Databricks to identify churn risks.
- Negotiate and manage contracts to optimize Annual Contract Value (ACV) and align with business objectives.
- Build Power BI dashboards for KPI monitoring and actionable insights for stakeholders.
- Collaborate with cross-functional teams to enhance client experience and deliver measurable business outcomes.
IT & Salesforce Application Specialist
IonGroup
05.2017 - 02.2025
- Managed IT infrastructure for 4,000+ global users and optimized Kimble PSA on Salesforce.
- Configured modules for time tracking, billing, and project management to streamline operations.
- Ensured data accuracy and system reliability, enabling informed decision-making.
- Created internal documentation, conducted audits, and supported product lifecycle from ideation to deployment.
Education
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
Karnataka, India 04.2001 -
Skills
Comprehensive gap assessment
Financial analysis expertise
Analytical prediction techniques
Operational efficiency enhancement
Comprehensive documentation skills
Stakeholder relationship management
Client engagement strategies
Data analysis using Python and Power BI
Performance tracking
Salesforce and Kimble PSA experience
Agile project management experience
Certification
Customer Retention Strategies for SaaS Companies
Timeline
Client Director
IonGroup
03.2025 - Current
IT & Salesforce Application Specialist
IonGroup
05.2017 - 02.2025
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
04.2001 -