Summary
Overview
Work History
Education
Skills
Timeline
Generic

KUNAL BHATIA

HOTELIER
FARIDABAD

Summary

Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Hotel Manager

Hotel Diamond Inn
faridabad
01.2014 - Current
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
  • Increased customer service ratings through personable service.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Prepared monthly resort audits for review.
  • Provided services efficiently and with high level of accuracy.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Post Graduate Diploma In Hospitality Operations - Hospitality Operations Management

Ashok Inlead School of Hospitality
Gurgoan
04.2010 - 03.2011

BBA - Hospitality Administration And Management

International School Of Business Management
Littau,Switzerland
01.2007 - 12.2009

Skills

Office and staff streamlining

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Timeline

Hotel Manager

Hotel Diamond Inn
01.2014 - Current

Post Graduate Diploma In Hospitality Operations - Hospitality Operations Management

Ashok Inlead School of Hospitality
04.2010 - 03.2011

BBA - Hospitality Administration And Management

International School Of Business Management
01.2007 - 12.2009
KUNAL BHATIAHOTELIER