Kunal Bhimale
Pune
Summary
Experienced in establishing team goals, evaluating performance, and reporting on results. Well-organized and dedicated leader with strong multitasking and supervision skills. Solid background in operations spanning 5 years. Expertise lies in leading operations teams to streamline processes and improve productivity.
Overview
2025
2025
years of professional experience
Work History
Operations Team Leader
Fareportal
04.2021 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals
- Built knowledge based content in alliance with automation to build one step access to SOPs, process updates, airlines advisories, etc
- Collaborated with automation and Tech team and contributed with BUG fixtures, UATs, automation adoption etc
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Managed remote teams effectively through careful staff, resource and project coordination
- Quickly identified root cause issues to enable optimal solutions, reducing future problems and delays
- Produced regular performance reports and reviews, seeking areas for improved operational efficiency
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Streamlined operations to consistently deliver on targets
- Optimized team performance, providing clear guidance and setting achievable goals.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
Process Trainer
Fareportal
10.2019 - 04.2021
- Trained New Hires on policies, products and process including GDS (Amadeus and Sabre)
- Constituted micro and macro Process Roadmaps to standardize process knowledge and transactions
- Revenue and Conversion Improvement - Coached and mentored bottom quartile employees to increase revenue and conversion with significant digits
- Delivered robust training courses via classroom and e-learning programs.
- Call monitoring and Feedback to ensure adherence of process knowledge and sales techniques
- Improved revenue and conversion percentage for BAU with effective training and 1X1 feedback and coaching.
- Enhanced team performance for increased productivity through targeted training sessions.
- Conducted assessments, identifying skill gaps and tailoring training solutions.
- Developed engaging training materials by collaborating with subject matter experts.
Sr. Associate
Fareportal
7 2017 - 10.2019
- Inbound and outbound call handling for a travel agency with airline fundamentals
- Book flight itineraries
- Managed bookings on Amadeus and Sabre to perform transactions like New bookings and Flight Failure
- Sales - Generate revenue for the business apropos of Service fee and In-house additional products
- Managed calls for elite customers holding loyalty tiers such as gold and platinum as a High Roller.
- Analyzed customer data to identify trends and anticipate customer needs.
- Analyzed client feedback for improved service offerings, driving higher client retention and satisfaction.
Associate Customer Service Representative
Fareportal
02.2015 - 01.2016
- Inbound call handling for a travel agency with airline fundamentals
Book flight itineraries - Managed bookings on Amadeus and Sabre to perform transactions like New bookings and Flight Failure
- Sales - Generate revenue for the business apropos of Service fee and In-house additional products.
- Analyzed customer feedback to identify areas for service improvement.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Conducted thorough research to provide informed solutions, enhancing overall client satisfaction levels.
Lead Sales Associate
AM Infoweb
07.2013 - 12.2014
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Increased lead generation by implementing innovative strategies and tactics.
- Set up appointments with interested customers according to schedule availability.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Education
Bachelor of Commerce -
Calorx Teachers University
06-2015
Skills
- Production Planning
- Time management abilities
- Written Communication
- Decision-Making
- Team Building
- Strategic Thinking
- Compliance requirements
- Team member training
Timeline
Operations Team Leader
Fareportal
04.2021 - Current
Process Trainer
Fareportal
10.2019 - 04.2021
Associate Customer Service Representative
Fareportal
02.2015 - 01.2016
Lead Sales Associate
AM Infoweb
07.2013 - 12.2014
Sr. Associate
Fareportal
7 2017 - 10.2019
Bachelor of Commerce -
Calorx Teachers University
Similar Profiles
Kush BabbarKush Babbar
Senior Executive at FareportalSenior Executive at Fareportal
Kanchan PatroKanchan Patro
Team Leader at FareportalTeam Leader at Fareportal
Priyanshu PathakPriyanshu Pathak
Executive at FareportalExecutive at Fareportal