Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative
Kunal Chakraborty

Kunal Chakraborty

Sterling OMS Consultant
Kolkata East,West Bengal

Summary

Skilled OMS Consultant with over 7.5 years of experience in Retail Sector, skilled in client oversight, issue resolution and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities.

Overview

8
8
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Senior Application Developer

Accenture
Kolkata, West Bengal
08.2021 - Current
  • Reviewed existing programs to refine, reduce operating time and improve techniques.
  • Analyzed and developed technical solutions to meet business requirements.
  • Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
  • Implemented consistent coding practices.
  • Worked on SBC customization for B2B customer
  • Implemented Custom IBA which is faster than OOB IBA

Advisory Consultant

IBM
Kolkata, West Bengal
09.2019 - 07.2021
  • Increased customer satisfaction by resolving existing issues.
  • Gathered the proof of concepts and design the components around Sterling OMS product functionalities thus continually adapting products to the way the market was evolving and the opportunities available.
  • Analyzed problematic areas to provide recommendations and solutions.

Software Engineer

Perfaware
Bengaluru, Karnataka
09.2018 - 08.2019
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use.
  • Improved system performance by making proactive adjustments and resolving bugs.
  • Development of the company's products(e.g. hybrid app) on the international market along with Web-based Sterling Store development and IBM Call Center for Commerce development.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.

Associate

Cognizant Technology Solutions
Kolkata, West Bengal
04.2016 - 08.2018
  • Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
  • Fixed existing bugs in the system.
  • Worked varied hours to meet seasonal and business needs.

Software Engineer

Accenture
Bengaluru, Karnataka
10.2014 - 04.2016
  • Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
  • Modified existing codebase to correct coding errors, upgrade interfaces and improve overall performance.
  • Understood the breadth and depth of OMS, requirements, implementation of the design and code, unit testing, assembling and fixing defects.

Education

High School Diploma -

The Scottish Church Collegiate School
Kolkata
05.2008 - 05.2010

BTech - Computer Science

West Bengal University Of Technology
Kolkata
06.2010 - 06.2014

Skills

Sterling Commerce

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Interests

Fitness

Cricket

Soccer

Timeline

Senior Application Developer

Accenture
08.2021 - Current

Advisory Consultant

IBM
09.2019 - 07.2021

Software Engineer

Perfaware
09.2018 - 08.2019

Associate

Cognizant Technology Solutions
04.2016 - 08.2018

Software Engineer

Accenture
10.2014 - 04.2016

BTech - Computer Science

West Bengal University Of Technology
06.2010 - 06.2014

High School Diploma -

The Scottish Church Collegiate School
05.2008 - 05.2010

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Kunal ChakrabortySterling OMS Consultant