Kunal Chittar
Mumbai
Summary
Dynamic Senior Associate with Wipro Ltd., adept at managing large-scale data migrations and ensuring data integrity. Proven track record in customer service, achieving over 90% satisfaction through effective communication and conflict resolution. Skilled in CRM tools and process improvement, with a strong focus on team collaboration and mentoring.
Overview
24
24
years of professional experience
Work History
Senior Associate
Wipro Ltd.
10.2024 - 07.2025
- Worked on a client project for Cision, handling large-scale data migration from legacy applications to new platforms for their customers.
- Ensured accuracy, consistency, and confidentiality of customer data during the transfer process.
- Performed quality checks to verify successful migration and resolve discrepancies.
- Collaborated with team members in a remote environment to meet project timelines and client requirements.
- Gained expertise in data handling, documentation, and process compliance.
Senior Associate
Wipro Ltd.
09.2014 - 09.2024
- Handled 80–100+ inbound customer calls daily, delivering prompt and accurate support.
- Resolved complex queries and complaints, achieving a customer satisfaction rate of over 90%.
- Consistently met performance KPIs including average handling time, first-call resolution, and quality scores.
- Documented all customer interactions accurately in CRM systems.
- Mentored and guided new associates, helping reduce training time and improving team efficiency.
Senior Customer Service Executive
Serco Global Services
04.2013 - 08.2014
- Handled 80–100+ inbound customer calls daily, delivering prompt and accurate support.
- Resolved complex queries and complaints, achieving a customer satisfaction rate of over 90%.
- Consistently met performance KPIs including average handling time, first-call resolution, and quality scores.
- Documented all customer interactions accurately in CRM systems.
Senior Consultant
Sutherland Global Services
11.2011 - 12.2012
- Handled 80–100+ inbound customer calls daily, delivering prompt and accurate support.
- Resolved complex queries and complaints, achieving a customer satisfaction rate of over 90%.
- Consistently met performance KPIs including average handling time, first-call resolution, and quality scores.
- Documented all customer interactions accurately in CRM systems.
Customer Service Associate
Firstsource Solutions Ltd.
11.2009 - 11.2011
- Handled 80–100+ inbound customer calls daily, delivering prompt and accurate support.
- Resolved complex queries and complaints, achieving a customer satisfaction rate of over 90%.
- Consistently met performance KPIs including average handling time, first-call resolution, and quality scores.
- Documented all customer interactions accurately in CRM systems.
Assistant Manager IT-Admin.
Pest Control (India) Pvt. Ltd.
05.2001 - 11.2009
- Managed day-to-day IT infrastructure including servers, desktops, laptops, printers, and networking equipment across multiple office locations.
- Administered and maintained Windows/Linux systems, email servers, antivirus, and backup solutions ensuring smooth business operations.
- Oversaw installation, configuration, and troubleshooting of hardware, software, LAN/WAN, and VPN connections.
- Implemented IT security measures including firewalls, user access management, and data protection policies.
- Coordinated with vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting.
- Provided technical support and training to end-users to ensure minimal downtime and maximum productivity.
- Assisted in IT budget planning, asset management, and technology upgrades.
- Ensured compliance with company IT policies, data privacy, and audit requirements.
- Supported ERP/CRM applications and coordinated with external teams for updates and issue resolution.
- Handled IT documentation, incident reporting, and maintained knowledge base for recurring issues.
Education
No Degree - Arts
Maharashtra State Board of Secondary & Higher Secondary Educ
Pune02-2000
No Degree - School
Maharashtra State Board of Secondary & Higher Secondary Educ
Pune03-1993
Skills
- Excellent verbal and written communication
- Active listening and empathy
- Strong customer relationship management
- Conflict resolution and complaint handling
- Cross-cultural communication
- Call handling (inbound/outbound)
- Ticketing & CRM tools (Salesforce, etc)
- Data entry and data management
- Knowledge of MS Office (Word, Excel, PowerPoint)
- Process improvement and workflow management
- SLA/KPI monitoring and achievement
Customer Service & Communication Skills
Technical & Process Skills
Analytical & Problem-Solving Skills
- Quick decision-making under pressure
- Issue identification and root cause analysis
- Time management and multitasking
- Attention to detail and accuracy
- Training and mentoring new associates
- Team coordination and support
- Performance reporting and feedback
- Adaptability to rotational shifts and high-pressure environments
- Sales and upselling techniques (if applicable)
- Negotiation and persuasion
- Adaptability to new tools and processes
- Strong work ethic and reliability
Team & Leadership Skills
Other Transferable Skills
Class Representative for my daughter's class.
It is an unofficial task where I do not get any compensation. Volunteered to do as no other parent had shown interest and the class teachers desperately wanted someone to take this responsibility. It basically involves passing messages from the school to the parents of one division and vise-versa. Whatsapp is the social platform used as the communication tool for this task. It is a temporary task.
Timeline
Senior Associate
Wipro Ltd.
10.2024 - 07.2025
Senior Associate
Wipro Ltd.
09.2014 - 09.2024
Senior Customer Service Executive
Serco Global Services
04.2013 - 08.2014
Senior Consultant
Sutherland Global Services
11.2011 - 12.2012
Customer Service Associate
Firstsource Solutions Ltd.
11.2009 - 11.2011
Assistant Manager IT-Admin.
Pest Control (India) Pvt. Ltd.
05.2001 - 11.2009
No Degree - Arts
Maharashtra State Board of Secondary & Higher Secondary Educ
No Degree - School
Maharashtra State Board of Secondary & Higher Secondary Educ
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