Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
KUNAL DHAMA

KUNAL DHAMA

Ahmedabad

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

4
4
years of professional experience

Work History

Business Manager

Indiamart Intermesh Ltd.
02.2023 - Current
  • Leading & driving a sales team of 24 with 2-level reporting (Executive & Relationship Managers) responsible for territory sales, steering business and generating revenue via subscription upsell and renewals.
  • Managing a client base of 2000+ (Large & Mid-Size) spread across multiple industries for effective account management.
  • Effectively handling a branches of IndiaMart in Ahmedabad by continuous revenue growth and increasing MOM Per Client Revenue.
  • Identify business problems across teams, design sales and service process to improve renewals, Per Client Revenue, Average Revenue Per User & Client Lifetime Value
  • Managing team – hiring, training and upgrading team skills, attending to team tasks, relationships and individual's needs.
  • Helping Teams in achieving business objectives, up sell, cross sell, renewal and adoption of IM processes.
  • Co-ordination with internal teams- Product marketing, Order verification, Production, to ensure quality services & the entire Login to hosting process management.
  • Achieved the highest Sales + Renewal MTD productivity across Pan India for the month of Aug'23 & May'24 in CSD business.
  • Over Achieved sales quota consistently in April'23, July'23-Sept'23, Oct'23-Dec'23 & Jan'24 to March'24.

Area Manager

LG Electronics India Pvt. Ltd.
07.2022 - 01.2023
  • Handled & maximized General Trade Sales (GT) and distribution of LG Electronics for Surat Branch, comprising of 1 Distributor, 6 MBOs, 2 BMBOs, and 5 Brand shops in (Baroda, Ankleshwar & Bharuch) with an average business of 08-10 crores.
  • Handled 76 sub-dealers under distributor around the geographies of Ankleshwar & Bharuch & maximizing the sub-dealers count.
  • Handled a team of 21 people including (on roll DSO, off role DSO, TLs, BPTs & promoters).
  • Supervised various locations, enforcing high-quality standards of operation.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Territory Sales Officer

Marico
06.2021 - 06.2022
  • Handling general trade sales and distribution of Marico for Surat II region, comprising of 4 distributors in 3 cities (Surat, Navsari & Silvassa) with an average monthly business of 2-3 crores.
  • As Sales Trainee (June-September, 2021) at Bharuch, Ankleshwar & Surat, I developed an overall understanding of the FMCG business of general trade, B2B, e-commerce & modern trade including key stakeholder and account management, sales force management, planning and execution etc.
  • Handling a team of 20 Daily Sales Representatives (DSR).
  • Ensuring and maintaining distributor coverage, growth, hit rate, NPD contribution, expansion, market supply & health card for over 3,000 Retail Outlets.
  • Ensuring effective retail coverage, new product launches, partner acquisition, planning & execution
  • Ensuring 100% adherence to system and process, manpower and infrastructure management
  • Managing support functions i.e., Supply Chain, Finance & IT for my business partners.

Sales Intern

WHIRLPOOL OF INDIA LIMITED
05.2020 - 12.2020
  • Managed customer expectations and helped navigate sales processes.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
  • Conducted market research to assess customer needs and preferences.
  • Analyzed customer feedback and identified areas for improvement.
  • Generated reports to track sales activity and performance.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Monitored competitor activities and pricing strategies to compare performance.
  • Participated in sales meetings and presentations to gain knowledge and insight.
  • Provided product and technical support to customers.

Education

MBA - Sales And Marketing Education

Balaji Institute of Modern Management
Pune, India
04.2021

Master of Commerce -

M.S University of Baroda
Vadodara, India
05.2019

Bachelor of Commerce - Accounting And Finance

M.S University of Baroda
Vadodara, India
05.2016

Skills

  • Interpersonal skills
  • MS Office: Word, Power Point, Excel
  • Customer Retention
  • Strategic Planning
  • Client Relationship Management
  • Business Planning & Developmen

Accomplishments

Indiamart Intermesh Ltd.

  • Over achieved AOP and renewal in 09/12 months in financial year 2023-24.
  • Star performer of Quarter 2 (Jul'23-Sep'23) & Quarter 3 (Oct'23-Dec'23) at PAN India level.
  • Highest renewal and renew achieved at PAN India level for the month of Aug'23 & May'24.

LG Electronics

  • Increased 12% revenue month and month through market expansion in Q3 at LG- South Gujarat Branch.

Marico Ltd.

  • Super achiever (Best TSO) for quarter-4 in west division of Marico.
  • Achieved 107% of BPM Target and ranked 1st in west division, Marico.
  • Among Top 5 performer in all new product launches of Marico in west division consistently.
  • Among Top 5 performer in all KPI's and monthly agendas of Marico in west division consistently.
  • Super Achiever (Best TSO) for April'22 in west division of Marico, 4th century in a row.
  • Started FY 2022-23 with 34% growth in first month (April- biggest month in BPM) of the Year.

Languages

English
Hindi
Gujarati

Timeline

Business Manager

Indiamart Intermesh Ltd.
02.2023 - Current

Area Manager

LG Electronics India Pvt. Ltd.
07.2022 - 01.2023

Territory Sales Officer

Marico
06.2021 - 06.2022

Sales Intern

WHIRLPOOL OF INDIA LIMITED
05.2020 - 12.2020

MBA - Sales And Marketing Education

Balaji Institute of Modern Management

Master of Commerce -

M.S University of Baroda

Bachelor of Commerce - Accounting And Finance

M.S University of Baroda

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KUNAL DHAMA