Kunal Dhanwani

Dynamic and results-driven professional with over 6 years of experience across customer support, technical assistance, sales, retail management, and real estate brokerage. Proven track record of delivering exceptional customer service, achieving top sales performance, and managing end-to-end business operations. Skilled in communication, problem-solving, team collaboration, and business development. Recognized for consistently exceeding performance targets and building strong client relationships. Adept at managing multiple roles, from handling escalated tech issues to closing high-value property deals, with a customer-centric and goal-oriented mindset

• Attended workshops on customer service excellence and sales strategies
• Led team meetings to improve sales performance and product knowledge
• Trained new hires in customer support processes and tools
• Conducted product demos or walkthroughs for new customers or trainees
• Managed end-to-end operations of a mobile store, including staff oversight
• Built and scaled a self-owned mobile store business
• Developed marketing strategies for real estate listings and property sales
• Handled business promotions through social media and local advertising
• Negotiated with vendors and telecom partners for better pricing and stock
• Maintained records of sales, inventory, and financial transactions
• Consistently achieved or exceeded monthly/annual sales targets
• Recognized as Top Sales Performer for brands like Vivo and Samsung
• Implemented strategies that improved customer retention and repeat sales
• Participated in real estate networking events and property expos
• Built a strong referral network through exceptional service
• Engaged with local communities to generate leads for property sales

• Top Sales Performer – Vodafone UK (2 Years in a Row)
  Achieved highest sales in an internal postpaid SIM and contract phone sales program.
• Best Customer Service Recognition – Vodafone UK
  Acknowledged for consistently high customer satisfaction scores and service excellence.
• Promoted to Elite 'Connected Care' Team – Vodafone UK
  Selected for top-tier team responsible for handling all types of complex customer queries.
• Outstanding Sales Achievement – Vivo & Samsung (2 Consecutive Years)
  Recognized for highest mobile phone sales among regional retail partners.
• Maximum Sales Award – Vodafone UK
  Honored for closing the most sales within a fiscal year in a special sales campaign.
• Best Performer – Real Estate Brokerage
  Successfully closed high-value deals and received consistent positive feedback from clients.
• Self-Made Entrepreneur
  Successfully founded and operated a profitable mobile retail store, managing all aspects of business operations.