KUNAL GANGER
Mumbai
Summary
Dedicated and organized Operations professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
14
14
years of professional experience
Work History
Head- Business Development & Corporate Gifting – Merchandising
WELLNESS FOREVER
MUMBAI
02.2023 - Current
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Participated in industry and trade organizations to build industry and customer alliances.
- Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
- Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
- Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Operations Manager - Reliance Retail Limited
Freshpik Jio World Drive Mall BKC
MUMBAI
01.2021 - 01.2023
- Forecasting financial operating budgets for the store and ensure the set operating budgets are met
- Maximizing EBITDA through a deliberate process of increasing all potential income sources, while controlling expenses
- Oversee the heads of department to formulate an overall plan and strategies for all departments with an aim to achieve the set objectives / business plan
- Advise management on current and future retails trends, including new concepts
- Work closely with the marketing and communication team (Marcom) to create marketing plans and set objectives, plans, and specific activities to be pursued
- Ensure the well facilitation and support in the running of the Store in human resource, such as manpower planning, recruitment, training, employee relations, staff welfare, compensation and benefits, discipline, etc.
Operations Manager
Future Group- Foodhall@Vama
MUMBAI
01.2019 - 01.2021
- Created corrective actions based on adverse KPI trends.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Assistant Operations Manager Future Group
Foodhall@Linking Road
MUMBAI
11.2018 - 06.2019
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Reviewed existing systems and identified areas where improvements could be made.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Oversaw the development of budgets for projects as well as overall departmental spending.
Assistant Operations Manager Future Group
Foodhall@Palladium
MUMBAI
11.2017 - 06.2018
- Created effective business plans to focus strategic decisions on long-term objectives.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Oversaw the development of budgets for projects as well as overall departmental spending.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Finance & Operation Manager
Reliance India Private Limited at Marks & Spencer
MUMBAI
02.2016 - 07.2017
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Created monthly reports for senior management summarizing operational performance metrics.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Department Manager- FMCG
Future Group at Foodhall@Palladium
MUMBAI
01.2013 - 01.2016
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Experience Executive
Raheja Corporation at Inorbit Mall Malad
01.2010 - 01.2013
- In charge & supervision of Information Desk, Food Court, Car Parking, Security, House Keeping, Maintenance etc
- Shall devise systems and procedures to ensure customer’s delight
- Introduce measures & facilities in the mall to improve customer experience
- Dealing with issues and responding to complaints & grievances
- Ensure timely MIS and reporting
- Maintain complaints and queries register
- Flag off consumables requirement as per minimum required levels
- Train & brief outsourced agencies & staff
- Monitor customer interaction by staff at all touch points
- Ensure grooming standards are met by the mall staff and promoters.
Education
B. Sc. - Hospitality Studies
Kohinoor College of Hotel and Tourism Management, University of Mumbai
01.2010
Skills
- Training & Development
- Leadership
- Problem-Solving
- Customer Relations
- Organization and Time Management
- Inventory Management
- Business Development
- Data Analysis
- P&L Management
- Business Planning
- Process Improvement Strategies
- Planning and Implementation
Personal Information
- Age: 33 years
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
Gujarati
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Timeline
Head- Business Development & Corporate Gifting – Merchandising
WELLNESS FOREVER
02.2023 - Current
Operations Manager - Reliance Retail Limited
Freshpik Jio World Drive Mall BKC
01.2021 - 01.2023
Operations Manager
Future Group- Foodhall@Vama
01.2019 - 01.2021
Assistant Operations Manager Future Group
Foodhall@Linking Road
11.2018 - 06.2019
Assistant Operations Manager Future Group
Foodhall@Palladium
11.2017 - 06.2018
Finance & Operation Manager
Reliance India Private Limited at Marks & Spencer
02.2016 - 07.2017
Department Manager- FMCG
Future Group at Foodhall@Palladium
01.2013 - 01.2016
Customer Experience Executive
Raheja Corporation at Inorbit Mall Malad
01.2010 - 01.2013
B. Sc. - Hospitality Studies
Kohinoor College of Hotel and Tourism Management, University of Mumbai
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