KUNAL GUPTA

• Managed multiple Salesforce projects resulting in a 25% increase in productivity and a 20% increase in sales
• Coordinated with cross-functional teams and ensured successful delivery of projects within budget and on time
• Developed project plans and monitored progress using Agile methodologies
• Led a team of developers and administrators in the implementation of a new Salesforce CRM system resulting in a 30% improvement in customer satisfaction
• Worked with stakeholders to gather business requirements and created a detailed project plan that was followed throughout the project lifecycle resulting in a 15% decrease in project timelines
• Developed and implemented change management processes resulting in a 10% reduction in post-implementation issues.
• Worked with SAP team for integration between SAP and Salesforce and other third party applications

• Managed the day-to-day operations of a Salesforce instance with over 500 global users
• Developed and implemented custom solutions to meet business requirements
• Collaborated with cross-functional teams to ensure successful delivery of projects
• Created and delivered training sessions to end-users resulting in a 30% decrease in support requests
• Designed and implemented automation processes resulting in a 20% increase in productivity
• Participate in discovery and requirements gathering meetings for new requirements and revamping the existing system.

- Provided Salesforce consulting services to clients in various industries. Worked with clients to gather business requirements and provide customized solutions. Provided training and support to end-users.

- Developed customized reports and dashboards resulting in a 15% increase in data visibility.

- Served as a liaison between clients, technical teams and stakeholders in order to successfully execute projects and its intended goals.

- Perform day-to-day operations of managing the instance and issues related to the same.

• Proved successful working within tight deadlines and a fast-paced environment.
• Implemented security measures to protect vital business data.
• Wrote and maintained technical and functional specifications to document database intentions and requirements.
• Worked flexible hours across night, weekend and holiday shifts.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.

• Resolved system and customer issues by troubleshooting and providing effective solutions.
• Managed customer relationships by delivering prompt responses to questions.
• Tested product components to identify root causes of issues.
• Maintained quality and accuracy from project implementation to delivery.
• Escalated complex problems to management for resolution.
• Tested completed projects for functionality and implemented changes to production methods to rectify issues in final products.

• Supported clients with business analysis, documentation, and data modeling.
• Freezing and documenting the requirement after several rounds of meeting with all the business heads involved in the implementation process.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
• Created monthly forecast templates and resource management allocations for approved projects.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.