Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Kunal Jagwani

Kunal Jagwani

Mumbai

Summary

Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.

Overview

1
1
year of professional experience

Work History

Customer Service Advisor

Tech Mahindra
Mumbai
02.2023 - Current
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Consulted with customers regarding needs and addressed concerns.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

Social Media Moderator

Accenture
Mumbai
03.2022 - 10.2022
  • Identified trends in social media use, questions and concerns to help social media team optimize experiences.
  • Answered web submissions, emails and chat requests within established timeframes
  • Reviewing the ads which were post by the vendors and moderating that there should be no abusive language or any other violation as per company standards

Education

Masters In Commerce - Business Management

V.E.S College of Arts Science And Commerce
Mumbai
03.2019

Skills

  • [Product or Service] Support
  • Call Center Operations
  • Customer Service Excellence
  • Computer software handling
  • Computer repairing
  • Laptop repairing
  • Editor
  • Microsoft word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Adobe Photoshop
  • Adobe after effects
  • Adobe premiere pro
  • CRM Software
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Verbal and Written Communication
  • Customer Retention Strategies
  • Customer Data Confidentiality
  • 35 wpm Typing Speed

Languages

Hindi
First Language
English
Advanced
C1

Timeline

Customer Service Advisor

Tech Mahindra
02.2023 - Current

Social Media Moderator

Accenture
03.2022 - 10.2022

Masters In Commerce - Business Management

V.E.S College of Arts Science And Commerce
Kunal Jagwani