Kunal Jagwani
Mumbai
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
1
1
year of professional experience
Work History
Customer Service Advisor
Tech Mahindra
Mumbai
02.2023 - Current
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Social Media Moderator
Accenture
Mumbai
03.2022 - 10.2022
- Identified trends in social media use, questions and concerns to help social media team optimize experiences.
- Answered web submissions, emails and chat requests within established timeframes
- Reviewing the ads which were post by the vendors and moderating that there should be no abusive language or any other violation as per company standards
Education
Masters In Commerce - Business Management
V.E.S College of Arts Science And Commerce
Mumbai03.2019
Skills
- [Product or Service] Support
- Call Center Operations
- Customer Service Excellence
- Computer software handling
- Computer repairing
- Laptop repairing
- Editor
- Microsoft word
- Microsoft Excel
- Microsoft PowerPoint
- Adobe Photoshop
- Adobe after effects
- Adobe premiere pro
- CRM Software
- Understanding Customer Needs
- Multitasking and Prioritization
- Verbal and Written Communication
- Customer Retention Strategies
- Customer Data Confidentiality
- 35 wpm Typing Speed
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Customer Service Advisor
Tech Mahindra
02.2023 - Current
Social Media Moderator
Accenture
03.2022 - 10.2022
Masters In Commerce - Business Management
V.E.S College of Arts Science And Commerce
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