Kunal Khanna
Gurgaon
Summary
Results-driven leader with over two decades of experience in driving operational excellence and strategic initiatives. Expertise in transforming operations into high-impact Centers of Excellence, leveraging data analytics to enhance decision-making and boost operational efficiency of the organisation.
Overview
23
23
years of professional experience
Work History
Managing Vice President
Gartner
Gurgaon
11.2012 - Current
- Responsible for transforming operations into high-impact Centers of Excellence (CoEs), and implementing AI-enabled workflows.
- Managed large, complex teams of 200+ associates across research, analytics, data science, and operations roles.
- Improved operational return by 17% for Gartner's Proposal Review offering by automating data extraction, benchmarking, and prep pack creation for experts.
- Set up a central team that used existing Gartner assets and AI capabilities to handle client inquiries, helping improve turnaround time by ~76% for ~10k written inquiries per year.
- Increased high-value branded research (e.g., Magic Quadrant) publication output by 34% by leveraging COEs, process automation, and AI content analysis tools.
- Part of the task force responsible for CEB integration post-acquisition in 2017. My key role was in talent mapping, org design proposals, and employee benefits consolidation for 1,000+ India-based CEB associates.
Practice Head, Mining & Petrochemicals
GlobalData
Hyderabad
06.2010 - 11.2012
- Conceptualized, scoped, and designed the product offering for the mining industry, which was launched in less than 50% of the time taken by other products.
- Built data models and forecasting methodology for demand, supply, and trade of 14 mined commodities.
- Won four high-value consulting projects within six months of product launch.
- Transformed the GlobalData product for the petrochemical industry by redefining the product offering based on client demand, driving a quality focus, and building a closer partnership with the sales team.
- Achieved over 350% year-over-year sales growth for FY2011, and improved the client retention rate to 84% by Q3 2012.
Assistant Director
WNS Global Services
Gurgaon
01.2005 - 05.2010
- Responsible for piloting, setting up, and scaling complete offshore operations of business research services for a large technology research company. Managed client engagement, business development, and full P&L for this entire client engagement.
- Grew the client account by approximately 500% in 2.5 years, won several company-wide awards, and received a 'double promotion' within 10 months of joining the company.
- Gold Circle Award for exhibiting excellence in people management and development.
Manager, Intellectual Property
Evalueserve
Gurgaon
07.2002 - 01.2005
- Managed complex IP research projects for nine tech companies, three of which were Fortune 500.
- End-to-end client interaction, from understanding requirements to final project delivery.
Education
Bachelor of Technology - Mechanical Engineering
Indian Institute of Technology (IIT Delhi)
New Delhi05-2002
Skills
- AI-enabled workflow implementation
- Operational efficiency
- Data analytics
- Business transformation
- Strategy formulation and execution
- Scalable and agile organization design
- Operating model and process design
- Stakeholder and matrix leadership
- Talent strategy and leadership
- Change leadership and adaptability
- Innovation and value creation
Accomplishments
Outstanding Team & Business Impact: Strategy Enablement 2024 (for GenAI use case implementation at scale)
Timeline
Managing Vice President
Gartner
11.2012 - Current
Practice Head, Mining & Petrochemicals
GlobalData
06.2010 - 11.2012
Assistant Director
WNS Global Services
01.2005 - 05.2010
Manager, Intellectual Property
Evalueserve
07.2002 - 01.2005
Bachelor of Technology - Mechanical Engineering
Indian Institute of Technology (IIT Delhi)