Kunal Khedkar

Control-M Administrator (L1)

Project: L'Oréal

- Monitored and managed batch jobs using BMC Control-M for L'Oréal , ensuring seamless operations and strict adherence to SLA.

- Performed first-level troubleshooting for job failures for Prod and Pre-Prod environment, including log analysis and resolution of recurring issues, minimizing business impact.

- Managed job scheduling, calendar updates, and dependency changes as per client requirements.

- Routed incidents to appropriate teams, following ITIL best practices to ensure efficient incident resolution.

- Maintained accurate documentation, updated knowledge bases, and generated compliance reports for audit purposes.

- Leveraged ticketing tools like ServiceNow to manage incidents, changes, and service requests effectively.

Key Achievements:

- Enhanced operational efficiency by streamlining batch processing for L'Oréal.

- Reduced job failure rates and improved SLA compliance through proactive monitoring and issue resolution.

- Contributed to maintaining a high standard of service delivery for a global client.