Kunal Kumar

Led large-scale transformation initiatives across complex enterprise environments for over 16 years.
Directed multi-million-dollar portfolios, establishing PMO governance and managing stakeholder relationships.
Mitigated risks while delivering strategic business outcomes aligned with organizational objectives.
Streamlined business processes through change management and agile delivery methodologies.
Collaborated with senior leaders in technology and risk operations to ensure governance compliance.
Drove cross-functional teams to resolve complex issues effectively and implement innovative solutions.
Leveraged automation and AI capabilities to enhance operational efficiency and decision-making.

• Collaborated with executive leadership to align security strategies with business goals and priorities.
• Ensured compliance with applicable laws throughout all stages of international expansion including hiring practices, data privacy protection.
• Led global security strategy development for enterprise applications and data protection.

Led multi-geo transformation programs in SOX, GRC, IRM, IAM, and cloud technologies.

Managed global teams to execute complex initiatives, improving delivery velocity, and stakeholder alignment.

Partnered with KPMG and senior leadership at Shell to drive $3 million to $5 million in account growth.

Implemented AI-driven IAM modernization, reducing access turnaround by 60%, and audit exceptions by 40%.

• Analyzed market trends to inform strategic decision-making for clients' needs.
• Maintained positive relationships with stakeholders by responding promptly to inquiries, requests and complaints.
• Oversaw day-to-day operations of the organization including personnel management, program development and implementation.
• Led cross-functional teams to ensure project alignment and timely completion.
• Created detailed reports for executive review on progress, budget, timeline and resource utilization.
• Conducted research on new technologies or industry trends related to specific projects as needed.

• Directed multi-geography transition programs and strategic initiatives for investment banking solutions.
• Managed cross-functional teams to enhance operational efficiency and collaboration.
• Organized special projects such as corporate events or marketing campaigns.
• Managed and mentored team of 20 FTEs and contingent staff.
• Interfaced with global vendors including Infosys, Cognizant, LTI, KPMG for digital transformation execution.
• Led implementation of data lake integration on Azure for GRC Sentinel data sources.
• Implemented governance measures such as stand-ups, PWG, and steering committee meetings for tracking progress.
• Delivered optimized solutions ensuring customer success through talent optimization and upskilling initiatives.
• Developed detailed project plans encompassing risk management, change control, and third-party risk assessments.
• Oversaw ServiceNow transition, IT services outsourcing, and co-development agreements.

• Program Manager, EY, Financial Accounting, and Advisory Services (FAAS)
• Led geographically distributed multi-party teams to deliver complex digital transformation programs globally for internal and external customers, following EY Gold standards.
• Monitored and controlled Agile projects to ensure adherence to Agile principles and values by product owners, scrum teams, and support teams. Conducted train-the-trainer sessions, testing, security vetting, and transition to business.
• Responsible for project planning, tracking, stakeholder management, communications, risk, issues, and change management.
• Skilled in defining critical paths, and implementing project crashing and fast-tracking techniques.
• Created and monitored metrics and data-driven KPIs to measure productivity and program success.
• Orchestrated full-scale project plans, support documents, epics, and user stories. Managed project dependencies and critical path activities for Coalition Digital Platforms.
• Coordinated recruitment, SOW definition, and vendor assessments. Acted as a trusted advisor for clients.
• Gained onsite experience with customers across various industries and cultures in Asia-Pacific, Europe, and the Americas.

• Senior Project Manager, RPA Implementation (Citi Bank, North America, and India)
• Managed RPA implementation and project management for Citi Bank NA's workforce transformation using Automation Anywhere and WorkFusion technologies.
• Developed reporting summaries and trackers to monitor leads, resource managers, vendors, and management for defect escalation.
• Reviewed test cases submitted by the business and led efforts for automating business processes, As-Is and To-Be, ensuring compliance with CBDS (Cross Border Data Sharing) regulations.
• Led TTS (Treasury and Trade Solutions) transformation across various product categories and channels, achieving a yearly revenue growth of 12%.
• Successfully reduced outsourced analytics projects by canceling third-party contracts and absorbing them internally within Citi, resulting in a net cost reduction of $1.5M per year through RPA automation.

• Project Manager, HSBC Global Services, Digital Transformation.
• Managed global vendors responsible for development work on HSBC projects, including monthly forecasting, variance explanations, accruals data administration, and analysis alongside stakeholders and financial departments.
• Planned, designed, and scheduled phases for large projects.

• Project Manager, Enterprise AML/KYC Transformation, GCC.
• Lead delivery operations and drive value programs in Development Engagements, focusing on business impacts and optimizations.
• Provide active support to the Delivery Assurance Group (DAG) and the Software Engineering Process Group (SEPG) for process definition and implementation.

• Project Manager, Zurich Financial Services.
• Successfully transitioned Zurich Insurance backend
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

Global Project Manager for the M&IS domain.

• Analyzed project requirements and collaborated with stakeholders for clear communication.
• Developed project plans and timelines to ensure successful completion of projects.
• Partnered with technical teams to develop strategies for translating business needs into technical solutions.