Kunal L. Naidu
Panjim
Summary
Dynamic Assistant Front Office Manager with over 14 years of extensive experience in the hospitality sector, recognized for significantly enhancing guest satisfaction and driving revenue growth. Proven ability to optimize operational efficiency while leading cross-functional teams and implementing innovative strategies. Committed to ensuring compliance with industry standards and delivering exceptional guest experiences, fostering a culture of excellence within the organization.
Overview
15
15
years of professional experience
Work History
Assistant Front Office Manager
Double Tree by Hilton Panaji
Goa
06.2023 - Current
- Oversee Front Office, Spa, Recreation, and all room-related operations
- Drive guest satisfaction scores and ensure alignment with Hilton's standards
- Implement strategies to increase revenue in various departments
- Ensure compliance with finance audit requirements and set up new upsell platforms
Duty Manager
Double Tree by Hilton Panaji
Goa
11.2021 - 05.2023
- Led Revmax initiatives and achieved new benchmarks
- Drove loyalty enrollments and guest satisfaction survey targets
- Coordinated with other departments for smooth resort operations
Duty Manager
IHCL SeleQtions – President Mumbai
Mumbai
11.2019 - 03.2021
- Managed a team of 21 and an inventory of 287 rooms
- Achieved high upselling performance and guest satisfaction scores
- Played a key role in managing operations and handling quarantine guests during the pandemic
Assistant Front Office Manager
Crowne Plaza Pune City Centre (IHG)
Pune
02.2017 - 07.2019
- Achieved high scores in LRA Audit and guest satisfaction
- Recognized as Manager of the Quarter and for outstanding upselling performance
- Implemented strategies for concierge and front office improvements
Front Office Associate/Duty Manager
IBIS Mumbai Airport & IBIS Pune
01.2010 - 01.2015
- Served in pre-opening hotel and achieved high enrollment and feedback scores
- Developed technical and people skills, contributing to the hotel's success
Education
B.Sc. - Hospitality & Hotel Administration
Rizvi College of Hotel Management and Catering Technology
Mumbai01.2009
Skills
- Guest Satisfaction & Service Excellence
- Operational Efficiency & Cost Control
- Revenue Management & Upselling
- Team Leadership & Training
- Compliance & Audit Management
- Strategic Planning & Implementation
- Creativity and Positive Approach
- Analytical Problem-Solving
- Continuous Learning and Improvement
Accomplishments
- Successfully spearheaded the transition to a new guest satisfaction platform at Double Tree by Hilton Panaji, resulting in improved guest feedback and compliance.
- Consistently achieved and exceeded guest satisfaction targets, contributing to the hotel's high ratings and positive reviews.
- Implemented cost-control measures and revenue-enhancing strategies, leading to increased profitability in rooms, spa, and other departments.
- Recognized for outstanding upselling performance and loyalty program enrollments, significantly boosting hotel revenue.
- Played a pivotal role in managing operations during the COVID-19 pandemic, ensuring safety protocols and guest satisfaction.
Hobbies and Interests
- Pot Painting
- Gardening
Languages
- English
- Hindi
- Marathi
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Assistant Front Office Manager
Double Tree by Hilton Panaji
06.2023 - Current
Duty Manager
Double Tree by Hilton Panaji
11.2021 - 05.2023
Duty Manager
IHCL SeleQtions – President Mumbai
11.2019 - 03.2021
Assistant Front Office Manager
Crowne Plaza Pune City Centre (IHG)
02.2017 - 07.2019
Front Office Associate/Duty Manager
IBIS Mumbai Airport & IBIS Pune
01.2010 - 01.2015
B.Sc. - Hospitality & Hotel Administration
Rizvi College of Hotel Management and Catering Technology
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