Kunal Lokhande
Mumbai
Summary
Dedicated professional with a proven track record in logistics, customer support, and corporate travel coordination. Proficient in CRM management tools including EFS, Leadtrac, Xtaas, and Salesforce, with a strong background in cold-calling, relationship management, and operational coordination. Leveraging expertise from diverse roles, including logistics where I ensured seamless operations, customer support where I excelled in client relationship management, and as a corporate travel specialist orchestrating travel arrangements. Eager to contribute to organizational growth, enhance customer satisfaction, and achieve strategic objectives through impeccable project management, communication, and collaboration skills.
Results-driven management professional with extensive experience in overseeing center operations and leading teams to achieve operational excellence. Proven ability to implement strategic initiatives that enhance service quality and operational efficiency. Reliable team player with strong focus on collaboration and adaptability to changing needs, showcasing skills in leadership and operational management.
Overview
15
15
years of professional experience
Work History
Centre Manager
Connectx Global Solutions
05.2024 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Successfully managed a diverse team while improving overall performance through effective training and support.
- Implemented innovative operational strategies leading to enhanced service delivery and customer satisfaction.
- Fostered a culture of teamwork and collaboration to achieve business objectives.
- Monitored key performance indicators to drive improvements and operational efficiency.
Assistant Manager-Inside Sales (UAE Region)
Freight Systems (India) Pvt. Ltd
12.2022 - 02.2024
- Sales Outreach: Managed sales calls to engage clients.
- Lead Generation: Conducted cold-calling to boost business opportunities.
- Account Management: Oversaw daily activities to retain client relationships.
- Negotiation: Handled pricing and service negotiations with customers.
- Sales Goals: Set and achieved sales targets aligned with objectives.
- Client Relations: Maintained rapport with clients and prospects.
- Quote Preparation: Offered competitive quotes to clients.
- Shipment Supervision: Managed shipment processes for customer satisfaction.
- CRM Updates: Maintained CRM with leads and sales interactions.
- Operational Efficiency: Streamlined sales processes and best practices.
- Market Analysis: Conducted market research to identify business trends.
- Team Collaboration: Collaborated with sales teams for strategic planning.
- Performance Reporting: Generated reports on sales metrics.
Lead Gen Associate
Datamatics Business Solutions
09.2021 - 11.2022
- Lead Management: Updated and tracked global leads.
- Cold Calling: Conducted calls to target regions like Europe and Asia.
- Lead Qualification: Assessed and qualified potential leads.
- Database Maintenance: Managed lead generation database.
- Customer Research: Analyzed customer preferences.
- Information Reporting: Updated management with insights.
- Product Knowledge: Acquired expertise in company offerings.
- Performance Metrics: Achieved weekly lead targets and top monthly revenue.
- Campaign Execution: Implemented lead generation campaigns.
- Stakeholder Communication: Liaised with internal teams for lead insights.
- Sales Collaboration: Coordinated with sales teams for lead conversion strategies.
Relationship Manager
Ivy Minds Learning Solutions (BeyondSkool)
11.2020 - 05.2021
- Demo Coordination: Scheduled demos for prospects.
- Link Distribution: Shared classroom links with teachers/students.
- Data Updates: Managed demo attendance reports.
- Affiliate Marketing: Conducted B2B cold calling for lead generation.
- Meeting Scheduling: Arranged meetings with potential clients.
- Lead Targets: Met 1500 weekly lead goals.
- Class Management: Assigned teachers and managed student activities.
- Training & Optimization: Onboarded staff and improved processes.
- Customer Feedback: Collected client feedback for improvements.
- Performance Reporting: Provided key metric updates to management.
- Team Collaboration: Coordinated with sales and marketing teams.
Support Officer
Rolta Ltd
02.2018 - 11.2020
- Ticket & Hotel Booking: Managed air/train tickets, hotel reservations, and guest house bookings.
- Travel Operations: Prepared travel MIS, re-scheduled flights, and handled cancellations/refunds.
- Customer Support: Addressed inquiries and complaints via Email, Call, and Chat for employees.
- Agent Coordination: Collaborated with travel agents for bookings and updates.
- Task Management: Coordinated with management to ensure timely completion of daily tasks.
- Record Keeping: Maintained accurate records of bookings and customer interactions.
- Feedback Collection: Gathered feedback from employees to improve services.
- Operational Efficiency: Streamlined processes for effective task management.
Travel Specialist
E-Clinical Works
04.2015 - 11.2017
- Ticket & Hotel Management: Managed bookings and reservations.
- Travel Operations: Handled MIS, payments, and re-scheduling.
- Agent Collaboration: Coordinated with travel agents for ticket services.
- Task Coordination: Ensured timely task completion with teams.
- Vendor Communication: Liaised with vendors for travel services.
- Refund Handling: Managed refunds for cancellations.
- Record Maintenance: Updated travel and booking records.
- Operational Efficiency: Streamlined processes for better management.
- Customer Service: Addressed inquiries related to travel bookings.
- Policy Adherence: Followed company travel policies.
Senior Production Head
Aaren Eventology PVT. LTD
01.2010 - 01.2014
- Event Coordination: Managed coordination for various events.
- Vendor Collaboration: Coordinated with hotels and vendors for setups.
- Event Types: Oversaw weddings, conferences, corporate, private events, and exhibitions.
- Stall Design: Managed the design and setup of exhibition stalls.
- Production Oversight: Handled stage, production, florals, sound, and lighting arrangements.
Education
T.Y.B.COM - Bachelor's in Commerce
05.2011
KUONI- IATA Foundation Course -
12.2014
S.Y.B.COM - Bachelor's in Commerce
05.2010
F.Y.B.COM - Bachelor's in Commerce
05.2009
HSC - Higher Secondary Certificate
03.2008
SSC - Secondary School Certificate
03.2006
Skills
- Operations management
- Sales management
- Training coordination
- Operations oversight
- Business development
- Sales expertise
- Customer service
- Decision-making
- Team leadership
- Data management
- Customer retention
- Database maintenance
- Teamwork and collaboration
Personal Information
Date of Birth: 02/26/88
Timeline
Centre Manager
Connectx Global Solutions
05.2024 - Current
Assistant Manager-Inside Sales (UAE Region)
Freight Systems (India) Pvt. Ltd
12.2022 - 02.2024
Lead Gen Associate
Datamatics Business Solutions
09.2021 - 11.2022
Relationship Manager
Ivy Minds Learning Solutions (BeyondSkool)
11.2020 - 05.2021
Support Officer
Rolta Ltd
02.2018 - 11.2020
Travel Specialist
E-Clinical Works
04.2015 - 11.2017
Senior Production Head
Aaren Eventology PVT. LTD
01.2010 - 01.2014
KUONI- IATA Foundation Course -
S.Y.B.COM - Bachelor's in Commerce
F.Y.B.COM - Bachelor's in Commerce
HSC - Higher Secondary Certificate
SSC - Secondary School Certificate
T.Y.B.COM - Bachelor's in Commerce
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