Kunal N. Bhatia
Ahmedabad
Summary
Dynamic customer care professional with extensive experience at Ocean Network Express Line, excelling in export shipment management and issue resolution. Proven ability in vessel planning and customer relationship management, ensuring timely operations and outstanding service. Recognized for optimizing processes and fostering strong client relationships, contributing to enhanced operational efficiency.
Overview
13
13
years of professional experience
Work History
CCA - Customer care Agent (Senior executive)
Ocean Network Express Line (India) Pvt. Ltd.
Ahmedabad
04.2023 - Current
- Managed WIN service operations for Ahmedabad shipments, ensuring effective coordination among teams. for Ahmedabad shipments, optimizing vessel space, following up with customers for timely Shipping Instruction (SI) submissions, and liaising with sales teams for accurate rate filings.
- Resolved cases raised by customers and back office teams within the defined service time frame, maintaining high standards of issue resolution.
- Conducted regular follow-ups with customers to ensure clearance of long-stay containers within 30 days, minimizing demurrage and storage costs.
- Coordinated with customers to settle outstanding and overdue payments, supporting Accounts Receivable performance and Key Performance Area objectives.
- Managed export shipments for the Ahmedabad branch, coordinating with customers and backend teams to ensure Bill of Lading (BL) releases within the defined SOP timeframe.
- Oversaw import documentation, ensuring continuity of operations in absence of designated colleague.
- Provided administrative support for resolving local IT-related issues within the branch.
Ocean Network Express Line (India) Pvt. Ltd.
Ahmedabad
04.2018 - 03.2023
- Handling customer service desk for exports for Ahmedabad / Pipavav /Baroda / Hazira
- Handling below three services in regards to vessel and space planning including transhipment planning: PS3 (Pipavav), TIP (Pipavav), IEX (Mundra), MIM (MINDRA), CIP (MUNDRA), HCS (HAZIRA), IGS (HZAIRA)
- Preparing daily MIS with regards to vessel utilisation
- Coordinating with operations team for smooth loading process
- Rate filing/s for forwarder/ direct customer bookings
- AMS follow up of IEX service for assisting back office with filing
- Handling operations of sales generated business
- Administrative handling for local IT related issues
Customer Service Executive
Mitsui O.S.K. Lines (India) Pvt. Ltd.
06.2014 - 03.2018
- Handling customer service desk for exports and imports
- Handling exports from ICD Ahmedabad, ICD Dashrath & ICD Ankleshwar for Nhava Sheva loadings
- Handling POD/ FPOD: Mundra imports
- Handling hazardous export desk for Ahmedabad bookings
- Coordinating with overseas offices for export shipments
- Liner formalities including - issuance of landing certificates & brokerage disbursement approvals for locally handled shipments
- Rate negotiation with respective trade desk/ managers based in Hong Kong
- Inside sales & operations
Jay Chemicals Industries Ltd.
Ahmedabad
05.2013 - 07.2013
- 'Export Procedure & Documentation' (Internship for 2 months)
Education
PGP-GBM -
Xcellon School of Business
Ahmedabad01-2014
B.C.A. -
S.R.K Institute of management & Computer Education
01-2012
H.S.C. -
S.V.S.H.S.E.S.
01-2009
S.S.C. -
S.U.S.E.S.
01-2007
Skills
- CRM software
- Customer relationship management
- Vessel planning
- Technical troubleshooting
- Adaptability and flexibility
- Customer service
- Relationship building
- Teamwork
Languages
- Gujarati
- Hindi
- English
Awards
- Short market research project of setting up international school at Gurgaon
- Study of international environment of Kuwait
- Study of operational management of Royal Petro-Chem, Gandhidham
- International marketing practices at Royal Petro-Chem, Gandhidham & Jay Chemicals Ltd., Ahmedabad
- Backward integration (setting up in-house freight forwarding) for Royal Petro-Chem, Gandhidham
- Study of supply chain management practices of freight forwarders and companies having global presence
Extracurricular Activities
Change maker and team manager of 20 members of Yuva Unstoppable (NGO) Team leader of 20 members of BKIPL (Badhte Kadam Inclusive Premier League) of BPA (Blind People Association, NGO) Volunteer at CAAYE SUMMIT 2012 (Commonwealth Asian Alliance of Young Entrepreneurs)
Industrial Visits
- Claris Life Science Limited (Pharmaceuticals)
- GVKEMRI (GVK Emergency Management and Research Institute - Health care)
- Royal Petro-Chem (Chemical)
- Abellon Clean Energy (Power & Energy)
- Jay Chemicals Industries Ltd. (Reactive Dyes)
- ICD Khodiyar
- Zydus Cadila
- Windsor Engineering
- Mundra Port
- Arvind Mills
- Mumbai Port (Indira Dock)
Personal Information
- Father's Name: Mr. Nutan Karsandas Bhatia
- Date of Birth: 09/04/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Cooking
- Traveling
- Painting & sketches
- Techno-savvy
Projects
PGP-GBM, 05/01/13, 07/31/13, Jay Chemicals Industries Ltd., Ahmedabad, 'Export Procedure & Documentation'
Timeline
CCA - Customer care Agent (Senior executive)
Ocean Network Express Line (India) Pvt. Ltd.
04.2023 - Current
Ocean Network Express Line (India) Pvt. Ltd.
04.2018 - 03.2023
Customer Service Executive
Mitsui O.S.K. Lines (India) Pvt. Ltd.
06.2014 - 03.2018
Jay Chemicals Industries Ltd.
05.2013 - 07.2013
PGP-GBM -
Xcellon School of Business
B.C.A. -
S.R.K Institute of management & Computer Education
H.S.C. -
S.V.S.H.S.E.S.
S.S.C. -
S.U.S.E.S.