Kunal Pandey
Delhi
Summary
Dynamic customer support executive and Forex trader with a proven track record at Delta Exchange India, excelling in referral generation and market analysis. Expert in effective communication and customer relationship management, I enhanced client retention through personalised assistance and strategic guidance, ensuring a seamless onboarding experience and fostering trust during high market volatility.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Delta Exchange India
New Delhi
04.2025 - Current
- Assisted traders in resolving account-related queries, including login issues, funding, withdrawals, and trade execution concerns, ensuring fast and accurate support via chat, email, and phone.
- Provided real-time assistance during high market volatility to maintain client trust, and minimize escalations.
- Guided new users through platform features, account setup, and KYC processes, improving the onboarding experience and customer retention.
Trading Faculty
Booming Bulls Stock Trading Institute
Jaipur
02.2024 - 03.2025
- Utilised trading platforms (MetaTrader 4/5, TradingView) to demonstrate technical strategies and conduct live market analysis for students.
- Mentored students in live trading environments, providing hands-on guidance to apply classroom concepts to real-world market conditions.
- Provided personalised guidance to students, helping them develop customised trading plans and strengthen their risk management practices.
- Actively generated referrals through relationship-building, contributing to increased platform sales, and client acquisition.
Physical Education teacher
Prerna International School
Nagpur
06.2022 - 05.2023
- Developed and managed a physical education curriculum that met national and state education standards.
- Assessed students' progress in physical education and provided feedback to them as needed.
Education
M.Ped -
RTMN University
Nagpur01.2024
B.Ped -
RTMN University
Nagpur01.2022
B.P.E -
RTMN University
Nagpur01-2016
Skills
- Commodity trading
- Referral generation
- Customer support
- Market analysis
- Customer relationship management
- Effective communication
Accomplishments
- National football tournament captain (Winner).
- Earned scholarship in Booming Bulls Trading Academy.
Timeline
Customer Support Executive
Delta Exchange India
04.2025 - Current
Trading Faculty
Booming Bulls Stock Trading Institute
02.2024 - 03.2025
Physical Education teacher
Prerna International School
06.2022 - 05.2023
M.Ped -
RTMN University
B.Ped -
RTMN University
B.P.E -
RTMN University
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