Kunal Rai
Operation Manager
Ulhasnagar,MH
Summary
Experienced Operation manager with over 8 years of experience in Customer service . Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Operational manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Tasks and training in Skills. Motivated to learn, grow and excel in Industry.
Overview
12
12
years of professional experience
Work History
Experience Operation Manager
Premier Polytech
06.2020 - Current
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Plan and review compensation actions; enforcing policies and procedures
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
- Analyse process workflow, employee and space requirements and equipment layout; implement changes
- Meet or exceed operations labour budget expectations
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Purchase materials, plan inventory and oversee warehouse efficiency
- Analyze customer insights, consumer trends, market analysis, and marketing best practices to build successful strategies
Trainee Cabin Crew
Air India
01.2020 - 06.2020
- Be professional, punctual and courteous at all times
- Attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight
- Crew are informed of flight details, the schedule, the number of infants on board and if there are passengers with any special requirements, such as diabetic passengers or passengers in wheelchairs
- Checking the condition and provision of emergency equipment and information for passengers
- Demonstrating emergency equipment and safety procedure
- Dealing with emergencies
- Supplying passengers with newspapers, magazines and in-flight entertainment
- Selling duty-free commercial goods and pursuing sales targets
- Producing written flight reports after completing a journey
- Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board
Cabin crew
Jet Airways
09.2015 - 01.2020
- Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);
- Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
- Welcoming passengers on board and directing them to their seats;
- Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away;
- Checking all passenger seat belts and galleys are secure prior to rake-off;
- Making announcements on behalf of the pilot and answering passenger questions during the flight;
- Serving meals and refreshments to passengers
- Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations;
- Giving first aid to passengers where necessary;
- Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers;
- Completing paperwork, including writing a flight report
- Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination
VIP Executive
Shaddi.com
05.2015 - 09.2015
- Develop the business by reaching out to VIP customers
- Maintaining various reports related to Sales and accounts
- Calling up members and explaining the benefits of Shaadi.com product and services
- Achieve the month on month target for VIP Sales
- Resolve customer complaints via phone
- Mail or social media
- Work with customer service manager to ensure proper customer service is being delivered.
Customer Care Executive
Convergys
05.2012 - 03.2013
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Prepare product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
Customer care executive
Altisource
05.2014 - 03.2015
- Answer customer inquiries regarding Mortgage accounts
- Researches customer complaints or concerns and corrects or adjusts records, as needed
- Assists in maintaining customer insurance information for Property, Liability, Flood, etc
- Responds to customer correspondence, types letters, prepares forms, and other documents
- Prepares letters
- Forms and other documents used for discharging liens
- Coordinates and processes payoff requests for various title companies or customers
- Examines documents such as deeds, assignments, and mortgages, to verify that all documents are correct prior to discharging the mortgage lien.
Education
PGDM - undefined
NMIMS
MCOM - undefined
SST College
BMM - undefined
CHM College
HSC - undefined
CHM College
SSC - undefined
era high
SIX SIGMA ( White and Yellow Belt) - undefined
Skills
undefined
Timeline
Experience Operation Manager
Premier Polytech
06.2020 - Current
Trainee Cabin Crew
Air India
01.2020 - 06.2020
Cabin crew
Jet Airways
09.2015 - 01.2020
VIP Executive
Shaddi.com
05.2015 - 09.2015
Customer care executive
Altisource
05.2014 - 03.2015
Customer Care Executive
Convergys
05.2012 - 03.2013
PGDM - undefined
NMIMS
MCOM - undefined
SST College
BMM - undefined
CHM College
HSC - undefined
CHM College
SSC - undefined
era high
SIX SIGMA ( White and Yellow Belt) - undefined
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