Kunal Rathore
Agra
Summary
Customer-focused professional with expertise in support and resolution, managing high inquiry volumes and enhancing operational efficiency through streamlined processes. Trained and developed team members to elevate performance metrics and response quality. Experienced in relationship management and KYC documentation, delivering tailored product solutions to address customer needs.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Personal banker
HDFC Bank
Noida
04.2026 - Current
- Personal Banker – HDFC Bank
- - Managed customer relationships to deliver tailored banking solutions that addressed individual financial needs.
- - Manage customer relationships and provide personalized banking solutions based on customer financial requirements.
- - Generate business through customer acquisition, cross-selling, and relationship management.
- - Handle customer queries related to savings accounts, current accounts, deposits, loans, insurance, investments, and other banking products.
- - Generated business by acquiring new customers and effectively cross-selling financial products through relationship management.
- - Handle Welcome Desk responsibilities, including greeting customers, understanding their requirements, directing them to the appropriate banking services, and ensuring a smooth branch experience.
- - Coordinate with relevant teams to resolve customer queries and service-related issues efficiently.
- - Maintained professional communication to enhance customer experience while ensuring compliance with bank policies.
Business development executive
Vizon Inc
Agra
12.2024 - 03.2025
- Executed recruitment strategies for US IT staffing
- Managed relationships with US-based clients to understand their IT staffing requirements and hiring needs.
- Sourced, screened, and matched qualified IT candidates to meet client requirements and enhance hiring outcomes.
- Sourced, screened, and matched qualified IT candidates based on client requirements, job descriptions, and technical skills.
- Coordinated with clients and candidates throughout the recruitment process to facilitate successful placements.
- Maintained regular communication with clients to identify open positions and present suitable candidate profiles.
- Built and maintained strong professional relationships with US clients and candidates to support ongoing staffing requirements.
- Cultivated strong professional relationships with US clients and candidates to ensure alignment with ongoing staffing needs.
Operation executive
Startek
Agra
07.2024 - 11.2024
- Flipkart – Customer Service / Call Center Executive
- Resolved customer queries about products purchased through Flipkart's online platform, enhancing customer satisfaction.
- Addressed product-related concerns and order queries, ensuring effective issue resolution and maintaining high service standards.
- Provided accurate and timely solutions while ensuring a positive customer experience.
- Advised customers on product purchases and order processes, facilitating informed decisions and smooth transactions.
- Maintained professional communication and effectively resolved customer concerns.
Customer service associate
Agra
07.2023 - 03.2024
- Tele performance
- Customer Support & Resolution:
- Resolved an average of 60+ customer inquiries daily with a 95% satisfaction rating.
- Reduced call handling time by 15% through problem-solving techniques, enhancing customer experience.
- Process Improvement & Efficiency.
- Streamlined ticket escalation process, cutting resolution time by 20% and improving customer satisfaction.
- Trained new hires, enhancing team response quality and increasing overall performance metrics.
Education
Bachelor of Commerce - Commerce
Dr. Bhimrao Ambedkar University
Agra, India 07.2021 - 07.2024
Skills
- Banking solutions
- Account Opening
- Client relationship management
- Customer retention
- Sales techniques
- Compliance management
- Effective communication
- Relationship building
Personal Information
- Date of Birth: 2003-04-10
- Nationality: Indian
Languages
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Personal banker
HDFC Bank
04.2026 - Current
Business development executive
Vizon Inc
12.2024 - 03.2025
Operation executive
Startek
07.2024 - 11.2024
Customer service associate
07.2023 - 03.2024
Bachelor of Commerce - Commerce
Dr. Bhimrao Ambedkar University
07.2021 - 07.2024