Summary
Overview
Work History
Education
Skills
Reading books
Languages
Timeline
Generic

Kunal Sharma

Shujalpur

Summary

Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills.

Overview

2026
2026
years of professional experience

Work History

Customer Care Representative

Tech Mahindra

Customer Care Representative

02.2024 - 03.2025
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Education

High School Diploma -

Joy Kids Academy
Shujalpur, India
04-2024

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Product knowledge
  • Multitasking and organization
  • Empathy and patience
  • Active listening

Reading books

It is a brilliant way to wind down and learn new things. I think if you give yourself a chance to enjoy reading it helps. All habits take some time getting used to and it may lead to unexpected pleasure and personal growth.

Languages

English
Hindi

Timeline

Customer Care Representative

02.2024 - 03.2025

Customer Care Representative

Tech Mahindra

High School Diploma -

Joy Kids Academy

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Kunal Sharma