Summary
Overview
Work History
Education
Skills
Certifications Education
Timeline
Generic

Kunal Sharma

Scrum Master
Jaipur

Summary

Motivated and innovative professional with a proven track record in driving successful method-oriented process and customer service operations. Certified Scrum Master with 9 years of diverse sector experience, skilled in gathering and translating client requirements into functional specifications. Experienced in implementing Scrum practices to enhance customer satisfaction, decrease lead time to value delivery, and mitigate fraudulent patterns. Proficient in project life cycle methodologies, coordinating with multicultural teams, and leading project scopes for performance excellence.

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Experienced with Agile methodologies, including Scrum framework. Utilizes effective communication and leadership to guide teams toward successful project delivery. Track record of fostering collaborative and productive team environment, ensuring project goals are met efficiently.

Overview

15
15
years of professional experience
15
15
years of post-secondary education

Work History

Sales Manager & Scrum Master

Thrillophilia.com
08.2024 - 10.2024
  • Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
  • Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.
  • Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
  • Developed strong relationships with key stakeholders across various departments to enhance collaboration efforts on complex projects.
  • Streamlined project delivery by conducting daily stand-ups, sprint planning, and review meetings for multiple projects simultaneously.
  • Managed risk effectively through comprehensive assessment, mitigation strategies, and contingency plans throughout the project lifecycle.
  • Coordinate and facilitate product & agile communities of practice to enable thought leadership, collaboration and drive shared learning’s across the enterprise.
  • Worked with peer Scrum Masters, Release Train Engineers, and Agile Coaches to enhance the effectiveness of Scaled Agile practices.
  • Guiding Program Increment (PI) planning for effective coordination and alignment of Agile teams.
  • Facilitating Scrum ceremonies (Sprint Planning, Daily Stand-ups, and Sprint Reviews & Retrospectives) for team alignment.

Sr, Analyst & Scrum Master

Teleperformance
11.2022 - 08.2024
  • Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.
  • Served as team’s point of contact to remove impediments, resolve blockers and coordinate with legal, audit and IT teams.
  • Facilitated SAFE ceremonies including Scrum of Scrums.
  • Coached multiple Agile teams within Agile Release Train (ART) to adopt SAFE practices.
  • Collaborated with Release Train Engineer (RTE), Product Owners, and other scrum masters to manage inter-team dependencies and resolve cross-team impediments.
  • Lead Inspect & Adapt sessions and team Retrospective, driving data-informed process improvements across sprints.
  • Plan deliverables (JIRA/Sprint), removing impediments ensuring each iteration delivers expected results and smooth operational workflow.
  • Responsible for facilitating Scrum ceremonies, including but not limited to sprint planning, Daily Scrum, Sprint reviews, and Sprint retrospectives.
  • Accountable for software development and/or maintenance projects for a top 100 fortune company to meet scope, quality, time, and budget and company adhering with the compliance standards.
  • Improved team efficiency by implementing Agile and Scrum methodologies for project management.
  • Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.

Analyst

Teleperformance
01.2021 - 11.2022
  • Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
  • Facilitated Retrospective to identify process gaps and drive continuous improvements efforts within the team.
  • Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team.
  • Collaborated with stakeholders to ensure alignment between projects goals, compliance requirements and technical feasibility.
  • Facilitated key Scrum ceremonies including daily stand-ups, sprint planning, sprint review and Retrospective.
  • Partnered with product owner to translate technical requirements and system enhancements into user stories.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.

Analyst

Admiral Solutions
01.2020 - 01.2021
  • Provided technical support for hardware, software, and network infrastructure, ensuring uninterrupted IT operations for a team of software development professionals.
  • Served as Scrum Master, enabling Agile teams to meet sprint goals by removing blockers and fostering a collaborative work environment.
  • Coordinated between business Scrum Master stakeholders, developers, QA and other teams to ensure alignment on project objectives and regulatory or business requirements.
  • Promoted a culture of continuous improvements, leading retrospectives and implementing constructive feedback to optimize team performance.
  • Coached new team members on Agile principles, contributing to an agile mindset across the team.
  • Successfully supported the transition to cloud-based backup solutions, enhancing data security and accessibility.

Senior Customer Care Officer

Convergys
08.2011 - 08.2013
  • Led a team of customer service representatives providing exceptional support to clients.
  • Ensured that all customer inquiries and concerns were addressed in a timely and efficient manner.

Process Developer

Pinnacle Infotech
05.2009 - 04.2011
  • Integral role in improving and streamlining the company's processes.
  • Analyzed current procedures and implemented changes to increase efficiency and productivity.
  • Achieved cost savings for the company.

Education

Bachelor of Commerce - Commerce

University of Rajasthan
Jaipur, India
04.2001 - 01.2010

Senior Secondary High School - Business Accountancy

Ajmer Board
Jaipur, India
04.2001 - 01.2006

St' Anns High School - Karnataka Secondary Board
Bangalore
04.2001 - 01.2003

Skills

Project Delivery / Support

Certifications Education

  • Bachelor of Commerce, University of Rajasthan, Jaipur, Rajasthan, India, 10/10
  • Sr. Secondary School, Ajmer Board, Jaipur, Rajasthan, India, 06/06
  • High School, Karnataka Board, Bangalore, Karnataka, India, 03/03
  • CSM – Certified Scrum Master Certification, 001714747

Timeline

Sales Manager & Scrum Master

Thrillophilia.com
08.2024 - 10.2024

Sr, Analyst & Scrum Master

Teleperformance
11.2022 - 08.2024

Analyst

Teleperformance
01.2021 - 11.2022

Analyst

Admiral Solutions
01.2020 - 01.2021

Senior Customer Care Officer

Convergys
08.2011 - 08.2013

Process Developer

Pinnacle Infotech
05.2009 - 04.2011

Bachelor of Commerce - Commerce

University of Rajasthan
04.2001 - 01.2010

Senior Secondary High School - Business Accountancy

Ajmer Board
04.2001 - 01.2006

St' Anns High School - Karnataka Secondary Board
04.2001 - 01.2003

Similar Profiles

CREATE PROFILE
Kunal SharmaScrum Master