Kunal Sharma
Key Accounts
Kolkata
Summary
As a highly experienced Sales and Business Development Professional, I have a proven track record of exceeding sales targets and delivering exceptional results. With over 14 years of experience in the industry, I have developed strong relationships with clients and consistently deliver excellent customer service. My ability to identify client needs and provide tailored solutions has earned me a reputation for being a great performer. Additionally, my strong communication and negotiation skills have enabled me to close deals with high-profile clients. I am a driven and results-oriented individual with a passion for sales and a keen eye for identifying new business opportunities. My exceptional customer relationship management skills, combined with my extensive knowledge of the services industry, make me an ideal candidate for the role.
Professional sales engineer with extensive experience in technical sales and customer solutions. Proven track record in fostering team collaboration and driving results. Known for adaptive problem-solving, strong communication skills, and technical proficiency in complex sales environments. Reliable team player who thrives in dynamic settings and consistently meets customer needs.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Senior Sales Engineer
BARCO ELECTRONIC SYSTEMS PVT LTD
02.2018 - Current
- Played a key role in the development and implementation of sales strategies to ensure the attainment of company objectives.
- Leveraged technical and engineering expertise to identify and create new opportunities for sales growth.
- Developed strong relationships with clients to increase business opportunities.
- Sound knowledge of display products like Large Video Screens, Data walls, Rear Projection Videowalls, LCD Pannels and Videowalls, LED Videowalls, Projectors, Videowall Controllers and Switchers, Wall Management Software, etc.
- Selling Products, Spares & Services to Govt. PSU & MNC customers.
- Developing sales proposals and presentations.
- Tender Submission & Documentation.
- Negotiating contracts with customers and closing deals.
- Account Receivables & Payment Follow-up with customer.
- Monitoring customer service activities.
- Handling Regional Authorized Sales Partner.
- Generating reports for Management review and forecasting revenue.
- Analyzed market trends to identify potential areas for growth.
- Leading cross-functional internal & external teams to deliver projects and transactions completion.
- Managing communication between customers and internal teams.
- Coordinating sales activities and organizing Demo of Products across multiple locations.
- Achieved quarterly and annual revenue targets.
Capacity Manager
BRITISH TELECOM
07.2016 - 02.2018
- Responsible for managing the overall capacity and performance of networks across various customer sites and offices.
- Sound Knowledge of Network Performance Monitoring Software like BFG, NMDB, Proviso, Ontario, NAGIOS, ANM, Net-scout, Cisco Prime, etc.
- Produce contractual Capacity reports, SLA adherence and future Capacity plans.
- Analyze trends and business demand forecasts and predict changes in Capacity.
- Propose appropriate recommendations to the customer.
- Work with the Customer and solution designer to develop the actions necessary to resolve capacity issues.
- Provide ad-hoc, near real time reports when requested by the customer.
- Use BFG, NMDB, Proviso, Ontario, NAGIOS, ANM, Net-scout and Cisco Prime to obtain Capacity measures.
- Share information and work with the other Service Management ITIL functions to deliver service.
Projects & Customer Engineer
BARCO ELECTRONIC SYSTEMS PVT LTD
07.2013 - 07.2016
- Provided technical support and solution design for customers in the industrial visualization system.
- Responsible for ensuring customer satisfaction by providing excellent customer support.
- Handling Large Video Screens, Data walls, Rear Projection Videowalls, LCD Pannels and Videowalls, LED Videowalls, Projectors, Videowall Controllers and Switchers, Wall Management Software, etc.
- Expertise in installation of Video Walls, Click Share, Graphic Regenerator, Wall management software & AV Peripherals.
- Execution of project at customer site, finding solution to all the hurdles faced during project execution.
- Execution of FAT and SAT (Site acceptance Test).
- Handling Regional Authorized Partner Service team for I&C and Services.
- Expertise in handling Installation and Maintenance Operations for reducing downtime and enhancing operational effectiveness of equipment.
- Responsible for follow-up of Preventive maintenance and SLA visit within Warranty /AMC period with end Users & Service Engineers.
- Identify technical requirements of customer and provide inputs related to feasibility and best possible solutions.
Network Engineer - L2
WIPRO LIMITED
01.2012 - 06.2013
- Responsible for monitoring and troubleshooting network performance and providing technical support to end users.
- Configuring routers and switches.
- Managing incidents and service requests.
- Coordinating with vendors.
- Installing and testing new equipment.
- Performing system backups.
- Troubleshooting network issues.
- Monitoring network performance.
Assistant Engineer
ESSJAY ERICSSON & TELECOM INFRASTRUCTURE CONSULTANCY SERVICES
07.2009 - 10.2011
- Maintaining the entire microwave links of Murshidabad district as per Tx plan.
- Operating and maintaining Last Mile Service Provider Aircel, BSNL & Uninor network in Murshidabad district of WB circle and coordinating with Ericsson, Aircel, Uninor and BSNL officials.
- Responsible for maintenance, troubleshooting and internal alarm monitoring of transmission equipment for optimization of network availability.
- Commissioning, maintaining, and troubleshooting all the PDH & SDH transmission equipment's, software upgradation of various modules of Ericsson equipment's.
- Commissioning of STM level 1 Add Drop Multiplexer links of Ericsson for all Last Mile Service Providers.
- Commissioning & Maintenance of Ericsson Node B.
- Maintenance of ATM links and signaling for RNCs.
- Performing E1 testing and dropping.
Education
B.Tech - Applied Electronics & Instrumentation
Bengal College of Engineering & Technology
Durgapur, WB 01.2004 - 01.2008
Higher Secondary - Science
D.V. Boys
01.2002 - 01.2004
Secondary - undefined
St. Joseph's Convent High School
01.1991 - 01.2002
CCNA - undefined
Cisco
Skills
B2B Sales for OEM products
Interests
Involving in Sports Activities
Travelling & Networking
Learning Technical Skills
Music
Community Involvement
Timeline
Senior Sales Engineer
BARCO ELECTRONIC SYSTEMS PVT LTD
02.2018 - Current
Capacity Manager
BRITISH TELECOM
07.2016 - 02.2018
Projects & Customer Engineer
BARCO ELECTRONIC SYSTEMS PVT LTD
07.2013 - 07.2016
Network Engineer - L2
WIPRO LIMITED
01.2012 - 06.2013
Assistant Engineer
ESSJAY ERICSSON & TELECOM INFRASTRUCTURE CONSULTANCY SERVICES
07.2009 - 10.2011
B.Tech - Applied Electronics & Instrumentation
Bengal College of Engineering & Technology
01.2004 - 01.2008
Higher Secondary - Science
D.V. Boys
01.2002 - 01.2004
Secondary - undefined
St. Joseph's Convent High School
01.1991 - 01.2002
CCNA - undefined
Cisco
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