Kunal Singh
Sales Manager
New Delhi
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 8-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Accomplishments
Developed a new employee orientation program that 100% of the company locations adopted.
Responded to over 85 customer calls daily and solved 90% of their concerns.
Positively served customers, receiving two customer service awards in the past year.
Overview
10
10
years of professional experience
1
1
Language
Work History
Sales Operations Manager
Krishi Cress
New Delhi
10.2020 - Current
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Directed sales support staff in administrative tasks to help sales reps close deals
- Communicated product quality and market comparisons by creating sales presentations
- Built relationships with customers and community to establish long-term business growth
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Managing retails store, Le-Marche store, Big Basket, Modern Bazaar
Customer Relationship Associate
Motorola Mobility LLC
New Delhi
01.2020 - 09.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Created customer support strategies to increase customer retention.
- Responded to customer requests for products, services, and company information
Customer Relationship Executive
Bharti Airtel limited
Gurgaon
01.2018 - 12.2019
- Responded proactively and positively to rapid change
- Collaborated with cross-functional teams for smooth running of customer service operations
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Educated customers about billing, payment processing and support policies and procedures.
Operations Support Associate
Deshwal Waste Management Pvt Ltd
Gurgaon
10.2017 - 12.2018
- Tracked changing product lines to effectively meet dynamic market demands
- Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients
- Preparing daily, weekly, and monthly consignment statements and providing the same through e-mail to the clients
- Handling Export Shipment
- Updating the clients regarding the status of consignments from time to time
- Carefully analyzed data to determine most effective sales strategies.
Franchise Manager
Bharti Airtel Limited
Gurgaon
03.2013 - 09.2017
- Reported issues to higher management with great detail
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Reduced operational risks while organizing data to forecast performance trends
- Mitigated business risks by working closely with staff members and assessing performance
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
MBA - Retail Management
Sikkim Manipal University
January 2023
Bachelor of Arts - Humanities Stream
Delhi University
October 2012
High School Diploma - undefined
National Institute of Open Schooling
October 2009
Computer Hardware, Operating System And Networking - Hardware And Networking,
Jetking
New DelhiAugust 2008
Bachelor of Computer Applications - Information Sciences
NIIT University
June 2006
Work History
Sales Operations Manager
Krishi Cress
10.2020 - Current
- Managing retails store, Le-Marche store, Big Basket, Modern Bazaar
- Standardized and reduced email communications between employees by formulating and implementing field communication processes.
- Coordinated meetings and logistics for national sales meetings and directed and supervised 10-member team.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Customer Relationship Associate
Motorola Mobility LLC
01.2020 - 09.2020
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Created customer support strategies to increase customer retention.
- Responded to customer requests for products, services, and company information
Customer Relationship Executive
Bharti Airtel limited
01.2018 - 12.2019
- Responded proactively and positively to rapid change
- Collaborated with cross-functional teams for smooth running of customer service operations
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Educated customers about billing, payment processing and support policies and procedures.
Operations Support Associate
Deshwal Waste Management Pvt Ltd
10.2017 - 12.2018
- Tracked changing product lines to effectively meet dynamic market demands
- Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients
- Preparing daily, weekly, and monthly consignment statements and providing the same through e-mail to the clients
- Handling Export Shipment
- Updating the clients regarding the status of consignments from time to time
- Carefully analyzed data to determine most effective sales strategies.
Franchise Manager
Bharti Airtel Limited
03.2013 - 09.2017
- Reported issues to higher management with great detail
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Reduced operational risks while organizing data to forecast performance trends
- Mitigated business risks by working closely with staff members and assessing performance
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Skills
- Sales Process Management
- Strong interpersonal skills & Management skills
- Teamwork and Collaboration
- Customer Service and Assistance
- Inventory Control Processes
- Process Development and Streamlining
- Salesforce Administration
- Sales and Marketing
- Account and Territory Management
- Salesforce Optimization
- Sales Statistics Analysis
Timeline
Sales Operations Manager
Krishi Cress
10.2020 - Current
Customer Relationship Associate
Motorola Mobility LLC
01.2020 - 09.2020
Customer Relationship Executive
Bharti Airtel limited
01.2018 - 12.2019
Operations Support Associate
Deshwal Waste Management Pvt Ltd
10.2017 - 12.2018
Franchise Manager
Bharti Airtel Limited
03.2013 - 09.2017
MBA - Retail Management
Sikkim Manipal University
Bachelor of Arts - Humanities Stream
Delhi University
High School Diploma - undefined
National Institute of Open Schooling
Computer Hardware, Operating System And Networking - Hardware And Networking,
Jetking
Bachelor of Computer Applications - Information Sciences
NIIT University
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