Kunal Singh
New Delhi
Summary
Driven Business Analyst ready to leverage business knowledge and project management strengths to enact lasting and successful changes to company culture and operational practices. Insightful and driven professional with forward-thinking mentality. Ready to break down processes at every level and optimise approaches for short-term gains and long-term success.
Overview
3
3
years of professional experience
Work History
Business Analyst
Airtel X Labs
08.2022 - Current
- Currently managing 4 Lines of Business (LOBs) for Airtel.
- Implemented DSA, saving 630 million per quarter
- Improved SLA for installation and fault repair orders to 8 hours and 24 hours respectively
- Implemented Cancellation process, improving customer retainment by 9% and ~4% increase in 1-day installation TAT – 81% to 85%
- Improving broadband installation revenue by 15% per quarter
- Increased customer service by 15% through automatic allocation, leading to additional revenue and quicker coverage
- Implemented 5G Air Fibre Lead process, converting broadband leads to Air Fibre, hence increasing orders for IDU and ODU-ODCP.
Business Analyst Intern
Intelligence
03.2022 - Current
- Compiled information for clients by analyzing businesses and structures to inform decision-making about potential improvements
- Developed and conducted presentations to management, explaining process improvements based on results gathered from research
- Updated DUNS and conducted an in-depth market analysis using multiple tools to make charts and STPs.
Marketing Analyst Intern
Posist Technologies
01.2022 - 03.2022
- Used creativity and design expertise to develop stunning, attractive, and compelling business procedures
- Conducted in-depth analysis into Google Analytics and Hubspot, social media insights, and other analytic tools to determine the strengths and weaknesses of business
- Designed data-centralising processes, giving access to staff members and management to avoid data silos
- Developed standardised and meaningful templates for internal and external stakeholders, setting KPIs and delivering reports from tools, data sets and business intelligence.
Business Analyst Intern
Benchmark Six Sigma
08.2021 - 09.2021
- Learned prospect profiling and conversational business methods
- Creatively presented the value of the program to the prospects who inquire
- Introduced our services and responded to customers' queries and managed its social media handles, driving traffic to them and increasing sales.
Project Manager Intern
Resilient Media Solutions
05.2021 - 08.2021
- Pitched in investors and other businesses and managed the development of Gamerskamp, an OTT platform
- Managed its social media pages across platforms like Facebook, Instagram and LinkedIn
- Developed strategic and operational plans for company operations.
International Science and Engineering
- Fabricated a Highly Specic Genosensor for the Detection of pathogenic Escherichia coli using uniquely designed molecular Tag from 16s r RNA Gene, and represented India in ISEF
- I was the first person in the world to make a bacteria specific Genosensor
- IRIS (Initiative for Research and Innovation in Stem) Project: Discovered the entomopathogenic nature of Metarhizium anisolpiae (a fungi) and conducted experiments on multiple crops and represented it in IRIS
- IRIS (Initiative for Research and Innovation in Stem) Project: Optimized Acacia, Kerria lacca, Quercus infectoria, Rubia, and Rume maritimus and created a natural dye which gives UV protection and antibacterial properties
- I was the guide and 1st author of this project and this was presented in IRIS.
Education
Bachelors of Journalism and - Mass Communication Mass Communication and Brand Management
Amity University Noida
Diploma - Data Science
IIT
New, Delhi2022
Skills
- Business Planning
- Data Analysis
- Requirement Gathering
- Stakeholder Management
- Gap Analysis
- KPI Tracking
- Workflow Analysis
- Product Management
Timeline
Business Analyst
Airtel X Labs
08.2022 - Current
Business Analyst Intern
Intelligence
03.2022 - Current
Marketing Analyst Intern
Posist Technologies
01.2022 - 03.2022
Business Analyst Intern
Benchmark Six Sigma
08.2021 - 09.2021
Project Manager Intern
Resilient Media Solutions
05.2021 - 08.2021
International Science and Engineering
Bachelors of Journalism and - Mass Communication Mass Communication and Brand Management
Amity University Noida
Diploma - Data Science
IIT
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