Kunal Singh
Sr. Manager – Software Support
New Delhi
Summary
Dedicated IT professional with over 8 years of experience in technical pre-sales, software implementation, customer management, and post-implementation support. Proven ability to lead cross-functional teams, manage complex client deployments, and deliver efficient IT solutions. Skilled in coordination, communication, and ensuring customer satisfaction across all project stages.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Sr. Manager – Software Support / Tech Pre-Sales & Implementation Lead
Capital Record Center Pvt. Ltd.
05.2017 - Current
- Leading Tech Pre-Sales activities including requirement gathering, solution design, and proposal support.
- Managing software implementation and support teams to ensure smooth customer onboarding and service delivery.
- Overseeing end-to-end customer lifecycle – from pre-sales engagement to post-implementation support.
- Providing technical guidance and training to implementation and support staff.
- Handling customer communication and relationship management during and after implementation.
- Ensuring timely resolution of customer issues and maintaining system stability.
- Successfully implemented 100+ customer applications, ensuring performance and client satisfaction.
Education
Matriculation (10th) -
U.P.M.S.P
Intermediate (12th) -
U.P.M.S.P
Bachelor of Computer Applications -
OPJS University
Skills
- Tech Pre-Sales Management
- Customer Relationship Management
- Software Implementation & Support
- Team Leadership
- Project Coordination
- Process Optimization
- Reporting & Documentation
- Analytical Thinking & Problem Solving
- Solution Design
- Technical Support
Interests
Listening to music, reading books
DECLARATION
I hereby declare that all the above-furnished information is true and correct to the best of my knowledge. Place: New Delhi Date: __/__/____ (Kunal Singh)
PERSONAL DETAILS
- Father's Name: Late Prem Singh
- Date of Birth: 01-07-1992
- Marital Status: Married
- Nationality: Indian
Timeline
Sr. Manager – Software Support / Tech Pre-Sales & Implementation Lead
Capital Record Center Pvt. Ltd.
05.2017 - Current
Matriculation (10th) -
U.P.M.S.P
Intermediate (12th) -
U.P.M.S.P
Bachelor of Computer Applications -
OPJS University