Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst

Kunal Sonetta

Sr. Incident Analyst
Pune

Summary

Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Sr. Incident Analyst

WellSky
04.2021 - Current
  • Leveraged data visualization tools to effectively communicate complex findings related to incident patterns and trends to team members and stakeholders.
  • Supported management decision-making with accurate and timely reporting on incident trends and patterns.
  • Contributed to policy development efforts aimed at formalizing the organization''s approach to incident management and prevention strategies.
  • Optimized alert triage methodology to focus resources on high-impact threats while minimizing impact on business operations.
  • Joined Wellsky in 2021 as a Support Consultant Associate and then in 2022 promoted to Technical Support Analyst and later it got changed to Incident Analyst.
  • In 2024 got promoted to Sr. Incident Analyst.
  • As a team we also received the award of the High Impact Team of the year.

Customer Service Representative

WNS Global Services
08.2019 - 04.2021
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Store Manager

Tech World Mobile Shoppee
03.2014 - 07.2019
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Education

MBA - Marketing And Human Resource

Sinhgad Institute of Management
Pune, India
05.2001 -

B.COM - Commerce

Kachchh University
Kachchh
05.2001 -

No Degree - Higher Secondary

Mount Carmel High School
Gandhidham, India
05.2001 -

No Degree - Secondary School Certificate

St.Xaiers School
Gandhidham
05.2001 -

Skills

Incident Response

Accomplishments

  • Achieved best team award for the quarter by completing high end indients with accuracy and efficiency.

Timeline

Sr. Incident Analyst

WellSky
04.2021 - Current

Customer Service Representative

WNS Global Services
08.2019 - 04.2021

Store Manager

Tech World Mobile Shoppee
03.2014 - 07.2019

MBA - Marketing And Human Resource

Sinhgad Institute of Management
05.2001 -

B.COM - Commerce

Kachchh University
05.2001 -

No Degree - Higher Secondary

Mount Carmel High School
05.2001 -

No Degree - Secondary School Certificate

St.Xaiers School
05.2001 -

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Kunal SonettaSr. Incident Analyst