Kunal Tanti
Hospitality (Guest Service Associate)
Silchar,AS
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
4
4
Languages
1
1
year of post-secondary education
Work History
Data Entry Operator
Jmk Infotech
Silchar
05.2018 - 11.2019
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Sales Executive
Maruti Suzuki ARENA (Jain Udyog)
Silchar, Assam
08.2020 - 02.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Hospitality Guest Service Associate)
IsconThe Fern&Resort
Bhavnagar, India
07.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
High School Diploma -
East Point School
Silchar 05.2009 - 05.2010
Higher Secondary 12th -
NMHS School
Silchar 05.2019 - 05.2019
Skills
Customer Relationship Management
Experienced in building rapport, understanding customer needs, and fostering long-term loyalty through consistent support
Excellent Communication SkillsAble to clearly convey information, actively listen, and maintain a positive tone in both verbal and written interactions
Timeline
Hospitality Guest Service Associate)
IsconThe Fern&Resort
07.2025 - Current
Sales Executive
Maruti Suzuki ARENA (Jain Udyog)
08.2020 - 02.2025
Higher Secondary 12th -
NMHS School
05.2019 - 05.2019
Data Entry Operator
Jmk Infotech
05.2018 - 11.2019
High School Diploma -
East Point School
05.2009 - 05.2010