Kunal Tanti
Hospitality (Guest Service Associate)
Silchar,AS
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
4
4
Languages
1
1
year of post-secondary education
Work History
Data Entry Operator
Jmk Infotech
05.2018 - 11.2019
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and employee management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Sales Executive
Maruti Suzuki ARENA (Jain Udyog)
08.2020 - 02.2025
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Hospitality Guest Service Associate)
IsconThe Fern&Resort
07.2025 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
High School Diploma -
East Point School
Silchar 05.2009 - 05.2010
Higher Secondary 12th -
NMHS School
Silchar 05.2019 - 05.2019
Skills
Customer Relationship Management
Experienced in building rapport, understanding customer needs, and fostering long-term loyalty through consistent support
Excellent Communication SkillsAble to clearly convey information, actively listen, and maintain a positive tone in both verbal and written interactions
Timeline
Hospitality Guest Service Associate)
IsconThe Fern&Resort
07.2025 - Current
Sales Executive
Maruti Suzuki ARENA (Jain Udyog)
08.2020 - 02.2025
Higher Secondary 12th -
NMHS School
05.2019 - 05.2019
Data Entry Operator
Jmk Infotech
05.2018 - 11.2019
High School Diploma -
East Point School
05.2009 - 05.2010