Hi, I’m
Kunal Ujalambkar
Assistant Product Manager
Bengaluru,KA
Summary
Dedicated product management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
years of professional experience
Work History
Element14 India Pvt Ltd.
Assistant Product Manager
01.2022 - Current
Job overview
- Product Creation – Responsible for the creation of products as defined by Global Product Business Unit Leader (New product introductions)
- Managing the portfolio of products throughout their life cycle. Including; system maintenance, ensuring products are in the optimum saleable position, PDD co-ordination, product maintenance and ad-hoc analytics.
- Customer Service - Accountable for responding to customer tickets and technical queries, including liaising with suppliers in multiple time-zones to resolve issues in a timely manner.
- Inventory – manage parts throughout the product lifecycle including; NPI performance, EOL, SKU flagging, Non-Stocked range management.
- Marketing co-ordination – working with commercial marketing and suppliers to provide content for agreed marketing activities.
- Quality – responsible for implementation process in line with the Quality Management System with exceptional levels of detail and accuracy in product content and presentation.
- Conducted regular process audits to identify areas of opportunity for further efficiency gains.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Assisted in forecasting demand trends using historical data analysis and market insights.
- Supported sales teams with training materials and presentations, boosting their knowledge of product offerings and enhancing their ability to sell effectively.
- Managed supplier performance through quarterly business reviews, addressing challenges proactively to maintain service quality standards.
Element14 India Pvt Ltd.
Order Management Specialist
12.2017 - 12.2021
Job overview
- Validate that all terms and conditions are consistent between the Quote and Customer Purchase order prior to entry into system
- Single handedly managed the order entry for Singapore export region
- Ensured all PO's are accurate and in compliance with company by-laws
- Managed the order entry process by taking responsibility for the order upon receipt of order and keeping the responsibility of the order
- Worked independently on multiple activities, showing appropriate level of prioritization and escalation skill
- Worked with sales staff, managers and manufacturing to ensure the prompt delivery of all products
- Ensured that all orders have a positive lead-time and appropriate order processing procedures are followed for rush orders
- Liaised between clients and internal groups such as sales, sales engineering, project managers, installation, and finance to ensure client satisfaction
- Obtained information required to process the order (user data, product reference details, exchange requests, billing dates, sales codes, billing account contacts)
- Managed and resolved external & internal queries relating to quote/order status, client account information
- Trained all new hires and create process and procedure documentation.
HNG Retail Pvt Ltd.
Customer Support Executive
01.2016 - 09.2017
Job overview
- Responsible for handling and solving customer support issues via calls, mails and chats
- Working closely with Purchase operations to ensure products are procured within SLA
- Working closely with Warehouse operations to ensure products are dispatched and fulfilled within committed timeline
- Handled the tasks of contributing ideas for developing ongoing process and workflow
- Assigned the tasks of supporting, analyzing and investigating the development of new features in supporting sales
- Handled the tasks of contributing to other functional responsibilities of the organization
- Provided technical assistance and gave suggestions to meet customer's expectations
- Performed other administrative tasks as assigned.
Hinduja Global Solutions
Customer Relationship Officer
02.2014 - 12.2015
Job overview
- 19 Months of working experience in non-voice based BPO supporting the customer with airtel telemedia products (Landline, Internet and IPTV)
- Worked as a L2 (Escalation desk) for more than 1 year
- Attending escalation Emails apart from taking normal Emails
- Documenting any major problems customers are facing with the products in large numbers & reporting it to the concerned department
- Resolving Customer's queries, requests, concerns within the given SLA.
Education
Nutan Vidyalaya PU College of ScienceGulbarga, Karnataka
PUC
01.2010
Sharanabasaveshwar College of CommerceGulbarga, Karnataka
BBM (Finance)
01.2013
Skills
AS400
MS Office
Power BI
Product Lifecycle Management
Product Marketing Alignment
Salesforce CRM Software
Pricing Strategies
Attention to Detail
Market Research
Competitor Analysis
Order process management
Shipping procedures
ERP Systems
Supply Chain Coordination
Customer Service
Client/supplier relations
Timeline
Assistant Product Manager
Element14 India Pvt Ltd.
01.2022 - Current
Order Management Specialist
Element14 India Pvt Ltd.
12.2017 - 12.2021
Customer Support Executive
HNG Retail Pvt Ltd.
01.2016 - 09.2017
Customer Relationship Officer
Hinduja Global Solutions
02.2014 - 12.2015
Sharanabasaveshwar College of Commerce
BBM (Finance)
01.2013
Nutan Vidyalaya PU College of Science
PUC
01.2010