Kunal Valecha
New Delhi
Summary
Dynamic Team Leader with a proven track record at Fareportal PVT LTD, excelling in coaching and mentoring to enhance team performance. Skilled in complaint resolution and GDS systems (Sabre, Amadeus, Farelogix), I drive productivity and foster a culture of continuous improvement, ensuring high-quality service delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Team Leader
Fareportal PVT LTD
Gurugram
10.2022 - Current
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Coaching team members on process, quality & performance
- Monitoring agent's calls and provide feedback to the agents & Maintaining transaction target
- Work closely with team to manage individual performance
- Closely monitor daily productivity - CSAT, FCR, Quality Scores, calls and revenue metrics
Team Leader
IGT Solutions
Gurugram
11.2019 - 10.2022
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
- Coached new employees struggling with specific tasks.
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Conducted performance evaluations for team members.
- Provided regular feedback to team members on their performance.
Education
Bachelor of Commerce -
Delhi University
Delhi03-2021
High School - Commerce
Vidya Niketan
Delhi03-2018
Secondary School -
Masonic Public School
Delhi03-2016
Skills
- Coaching
- Mentoring
- Relationship building
- SMART goals
- Team supervision
- GDS knowledge
- TICO Certified
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Team Leader
Fareportal PVT LTD
10.2022 - Current
Team Leader
IGT Solutions
11.2019 - 10.2022
Bachelor of Commerce -
Delhi University
High School - Commerce
Vidya Niketan
Secondary School -
Masonic Public School