Kunal Vashirde

Proven success in leading complex projects and driving positive outcomes.

• Project Management: Orchestrated complex projects with proficiency in planning, execution, and timely delivery.
• Buyer Acquisition: Adept at acquiring and retaining buyers, contributing to sustained business growth.
• CLTV Optimization: Focused on maximizing Customer Lifetime Value through targeted initiatives and data-driven approaches.
• Customer Experience: Led customer-centric strategies, elevating satisfaction and loyalty across various touchpoints.
• Operations Management: Streamlined processes, ensuring enhanced efficiency and effectiveness.
• Strategic Marketing: Executed tailored marketing strategies, contributing to increased brand visibility and revenue growth.
• Transformational Leadership: Fostering innovation, led successful organizational transformations for positive outcomes.
• Process & Change Initiatives: Implemented impactful improvements, ensuring smooth transitions.
• Sales Strategy Development: Executed effective sales strategies, collaborating closely with teams to achieve targets.
• SAS Products Expertise: Developed and implemented SAS products, leveraging technology for innovative solutions.
• Data Analysis & Strategic Planning: Utilized strong data analysis skills for informed decision-making and effective strategic planning.
• Leadership & Team Management: Led mid-size teams in a cross-geography setting with a focus on effective leadership and collaboration.
• Stakeholder Management: Established strong stakeholder relationships, advocating for customer-centric approaches.
• Effective Communication: Communicated complex ideas effectively, both verbally and in writing.

Innovative, adaptable, and solution-oriented, I thrive in dynamic environments, consistently exceeding organizational goals. Committed to driving positive change and fostering innovation, I am poised to make significant contributions as a forward-thinking automotive industry professional.

During my tenure as a Consumer Experience Specialist at Ford India for India - West Zone,

• Reinvigorating the Dealership Experience in Sale and Service Ford Dealership across West Zone. This project includes Planning, Deployment, Installation and Certification of Processes across dealerships.
• High impact dealer analysis and support action plan on JDP SSI and CSAT to dealership and Regional office.
• JDP analysis for the high-impact dealers.
  Handling Dealership Staff (D.P, GM, SM and Coach) and Monthly review with them.
  Coordinating with Dealers for Program Rollout
• On Job Training at Dealership and rolling out of activities & Review of Dealership performance over SSI ,CSI, and Net promoter parameters during the visit at Dealership.
  Conducting Capsule Module & Refresher Training at Dealership
  Handholding & Regular Training of Dealer Training
  Creation of Dealer admin in Learning Management System
• Training of Dealer admin on operations of Learning Management System.
  Train dealer on weak area and close the identified gaps during each phase of process implementation and adherence, identifying best practices & work with dealer to overcome operational challenges.
  The dealer network that i handle cover TIER I, II & III category cities & hence the job requires formulating & tracking unique business plans of dealers in respective categoriesReinvigorating the Dealership Experience in Sale and Service Ford Dealership across West Zone. This project includes Planning, Deployment, Installation and Certification of Processes across dealerships. High impact dealer analysis and support action plan on JDP SSI and CSAT to dealership and Regional office. JDP analysis for the high-impact dealers. Handling Dealership Staff (D.P, GM, SM and Coach) and Monthly review with them. Coordinating with Dealers for Program Rollout On Job Training at Dealership and rolling out of activities Review of Dealership performance over SSI ,CSI, and Net promoter parameters during the visit at Dealership. Conducting Capsule Module & Refresher Training at Dealership Handholding & Regular Training of Dealer Training Creation of Dealer admin in Learning Management System Training of Dealer admin on operations of Learning Management System. Train dealer on weak area and close the identified gaps during each phase of process implementation and adherence, identifying best practices & work with dealer to overcome operational challenges. The dealer network that i handle cover TIER I, II & III category cities & hence the job requires formulating & tracking unique business plans of dealers in respective categories
• Skills: Brand Development · Quality Management · Process Auditing · Project Management · Training · Customer Service

Train dealer manpower on Sales,Service & Process .
a. Product Training
b. Sales Technique -Basic Automobile Training,NABing ,FABing Selling Skills and Closing
Techniques .Role Holder Greeter,Sales Consultant,Delivery Manager, Relationship Manager
and Test Drive Coordinator.
c. Service Filling up Probing, Diagnosing, Delivery. F.I.R.F.T.GATE 1,2,3, - Role Holder Trained
Lobby Manager,Service Advisor, Relationship Executive Washing Staff.
d. Training ,Implementing and Auditing Sales and Service Process. on fortnight basis.
Planning and Training New joinee of Dealership every month. Induction Program (Sales and Service)
On Job Training at Dealership and rolling out of activities.
Supporting Dealer staff with technical querries over the vehicle and preparing the FAQs
Review of Key Sales Consultant SSI and CSI Parameter and create Action Plan root cause analysis
method.
Ensuring all training records to be updated in Learning Management System.
Preparing and Training Calendar on monthly baisis..
Carrying out Process audits for sales and service , after sales at the dealerships (GEMBA ACTIVITY)
on CSI and SSI for Sale at Dealership
Generation of analytics & reports through system.
Monitoring customer complaints acknowledgement & closing.
Preparing S.C for Zonal level competition.