Opera PMS 56 Version
Kunal Verma
Front Office Executive
Agra
Summary
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. With a Experience of More than 2.5 years In Front Office Department want to learn and nurture through the Values of Commitment ,Adaptability and Creativity .
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Front Office Executive
Fairfield By Marriott Agra
09.2023 - Current
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Developed rapport with repeat guests, providing personalized service that fostered loyalty to the establishment.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Reduced wait times for guests by efficiently managing room availability and reservation changes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Worked closely with sales teams on promotional activities aimed at increasing hotel bookings during low occupancy periods.
- Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
Front Office Supervisor
260 Keys Radisson Blu Plaza Delhi Airport
12.2022 - 09.2023
- Digital Check-ins through ipads and Paperless Environment Friendly Equipments
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Contributed valuable insights during management meetings, ultimately influencing hotel policies and procedures for better guest satisfaction.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Interceded between employees during arguments and diffused tense situations.
- Developed procedures to establish accurate and organized check-in and check-out processes.
Front Office Associate
115 KEYS Hilton Garden Inn Saket New Delhi
07.2021 - 12.2022
- Developed and implemented strategies to streamline office operations.
- Trained new front office associates in hotel policies, software usage, and customer service best practices.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Enhanced guest satisfaction by providing exceptional front office service and promptly addressing inquiries.
- Maintained accurate financial records through diligent cash handling, daily reconciliations, and report generation.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Completed daily logs for management review.
Vocational Trainee
Hilton Garden Inn Saket New Delhi
12.2020 - 07.2021
- Identified and recommended different resources and training methods to meet client needs.
- Strengthened relationships between instructors and trainees through open communication channels and regular checkins.
- Kept facilities clean, neat and organized for professional appeal.
Education
Diploma in Bar Operations - Hotel Managment
Indian Hotel Academy
New Delhi, India 04.2001 -
Bachelor of Computer Applications - Computer And Information Sciences
Lovely Professional University
Jallandhar 04.2001 -
Skills
Problem-solving abilities
undefinedSoftware
OnQ Software (Hilton Inc)
Certification
Leads 1.1 Executive Harvard University
Interests
Riding
Farming
Timeline
Front Office Executive
Fairfield By Marriott Agra
09.2023 - Current
Front Office Supervisor
260 Keys Radisson Blu Plaza Delhi Airport
12.2022 - 09.2023
Leads 1.1 Executive Harvard University
07-2022
Front Office Associate
115 KEYS Hilton Garden Inn Saket New Delhi
07.2021 - 12.2022
Vocational Trainee
Hilton Garden Inn Saket New Delhi
12.2020 - 07.2021
Diploma in Bar Operations - Hotel Managment
Indian Hotel Academy
04.2001 -
Bachelor of Computer Applications - Computer And Information Sciences
Lovely Professional University
04.2001 -