KUNAL YADAV

• Currently employed as an Axis Bank phone banking officer (Operations).
• Handle day-to-day loan-related questions via chat and email with precision. Giving support with troubleshooting or answering brief inquiries about our products and software.
• Working over SR Curing Desk providing help to customers address and resolve issues related to regulatory compliance or internal bank procedures.
• Providing daily reports and monitoring the follow-up cases of loan accounts to enhance work management.

• Achieved Mastery in handling claim request and complaints of the US customers.
• Handled unresolved (ageing) issues over the call with the US health agencies.
• Recovering premium payments from denials with an ageing period of More than 280 days

• Addressed walk-in clients with information on insurance plans, including:

1) Nominee changes
2) Change of tenure, etc.

• Facilitates customer request in terms of policy surrender, and Claim clearance, Health insurance, Medi-claim, Death Claim, and providing Insurance related information.
• Applying software tools in SPARC and I-neo module database determination on MS Excel.
• Handling ECS mandate, maintaining daily tracker of time STAM data and analyzing renewal collection policy servicing.

• Worked in the grievance department at Bajaj Alliance Life Insurance. Managing day-to-day policies, service requests, and complaints while creating suitable action plans for permanent solutions.
• Handling grievance cases from IRDA.
• Providing daily reports and follow up trackers to ensure a better work management.