Kunal Zalpuri

With over 12 years of experience at an e-commerce company, I have honed my skills in developing, streamlining, and overseeing detailed and accurate product catalogs spanning multiple categories. My specialization lies in refining and enriching products, leading to substantial gains in product visibility and sales figures. I have been instrumental in instituting and refining Standard Operating Procedures (SOPs) for Product Quality Assurance, ensuring top-notch quality across all offerings. Moreover, my involvement in designing training initiatives and providing guidance to Quality Assurance teams has driven significant improvements on a large scale by instilling comprehensive knowledge of audit strategies, operational efficiency, and the critical role of proactive data enrichment for product excellence. Playing a pivotal role in the vendor-facing capacity for the PAN Europe marketplace has allowed me to make substantial contributions toward expanding vendor growth.

• Power BI

1) Led a project at Amazon focused on third-party vendors in the U.S. Marketplace, aiming to enhance the availability of products from these vendors on Amazon.com, the primary goal was to boost the product availability rate by 3% and improve the overall shopping experience for customers on the platform. By working closely with third-party vendors and implementing strategic measures, we aimed to increase the visibility and accessibility of their products, ultimately driving sales and customer satisfaction. This project involved analyzing data, devising action plans, and fostering collaborations to optimize the presence of vendor products on Amazon's site The project aimed to enhance the variety and availability of products offered by third-party vendors, contributing to a more robust marketplace and increased customer choice, delivering the availability of the product by Q2 to 5%

2) Led a project at JCPenney focusing on enhancing the CSAT score by addressing customer pain points, particularly the absence of size charts in the apparel category By acting based on these insights, we were able to significantly boost the CSAT score, leading to a 23% increase in revenue, and a 1% rise in Purchase Intent This initiative not only improved customer satisfaction, but also positively impacted the bottom line by driving more sales and increasing customers' willingness to make purchases It showcased the power of addressing customer needs and the importance of leveraging data to drive business growth effectively.

3) Executed a project at DELL by collaborating with the automation team, resulting in a significant reduction in data analysis time. The implementation of an automatic tool improved accuracy by 90%, and replaced the manual classification process

· Received Search and Discovery Award at Amazon.

· Thrice received good job award for Process Improvement and ownership Amazon.

· Received Best Performer for Q3 at JCPenney

· Received R&R award for Process Improvement at JCPenney

Received Search and Discovery Award at Amazon.

Thrice received a good job award for process improvement and ownership at Amazon

Received Best Performer for Q3 at JCPenney

Received R&R award for process improvement at JCPenney