Kunal Joshi
Operations & Client Servicing
Mumbai
Summary
- Professional with a progressive experience of 18+ years in the areas of Operations, Business Development, Channel & Dealer Management.
- Strategized Operations, Distribution Network, Scaled up the operations thru Marketing inputs and alignments.
- P & L Management has always remained at a Core of my responsibilities.
- Proactive planner with abilities in identifying & penetrating new market segments, new store role outs.
- Mentored, Coached & Managed large teams to accomplish business & Corporate goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
DGM – Operations & Client Servicing ( West India )
Multiplier Brand Solutions Pvt Ltd
Mumbai
01.2020 - Current
- Manage West India accounts @ Blue Dart, P&G, Sony India, Panasonic, Amazon, Reliance Retail, Nerolac, Crompton, BOSH & Capital foods.
- Managed Team in West India (Sales, Ops, HR, IT, MIS, Commercial, Programme Managers)
- Manage projects end to end & ensure entire operations goes well executed.
- Responsible for preparation of P&L, Costing Proposal to Client, Business Presentation & include New Business in various Segment.
- Managing existing Client and their Hygiene and Customer Satisfaction Score.
- Managing the managed services / retail staffing industry (Ops, Revenue Management, Hygiene, Business dev etc) also Retail Industry – Ops, B2B and Activation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Quick decision making & worked effectively in fast-paced environments.
Manager - Sales, Operations & Distribution
Reliance Jio
Mumbai
12.2014 - 08.2020
- Retail Channel Management for General Trade & Modern trade with Channel partners & Top Management.
- Handling Top Corporate & SME accounts for business conversions & network expansion.
- Streamlining the setting up of Jio Centers / Jio Store, also monitoring P&L within the geographical area.
- Achieved key targets in the Channel distribution (sales, revenue) in the territory & increased the retail sales by wide spreading retailers on-boarding & formulated trade sales growth plans in-line with business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
Head Retail Sales & Operations (Maharashtra)
Vakrangee Ltd
Mumbai
09.2018 - 01.2020
- Manage & drive Amazon, Reliance Jio, Augmont, Net meds & Red Bus from retail stores.
- Co-ordination with channel partners for new products, schemes & updated in market.
- Activation, Go-live and fully functional services at Retail stores; Coordinate with Commercial, Stores Team, Design Management team, IT & all the necessary stakeholders required after signing of Franchisee Agreements, ensure supply of the required kits, activation & fully functional service at the store.
- Identifications for New stores in the state as per geographic requirement & ensure serviceability with fully functional stores by given timelines.
- Ensure & plan periodic training modules for store owners & staff.
- Ensure the highest quality, regulatory compliance and establish risk management controls for the business partner.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
Airport Manager
Matrix Cellular
Mumbai
12.2013 - 12.2014
- Maintained productive business relationship with celebrities, VIP, HNI & corporate customers across Mumbai. Interacted with vertical heads of India & UK in accomplishment of business targets.
Cluster Manager
TATA Docomo
Mumbai
07.2007 - 12.2013
- Implemented trending initiatives to help drive sales across cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Monitored facility managers and staff performance through quarterly review assessments.
- Defined clear targets and objectives and communicated to other team members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
Relationship Manager
Bharti Airtel LTD
Mumbai
04.2003 - 07.2007
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Post Graduate Diploma - Retail Management
Welingkar Institute of Management
Mumbai, India 07.2011 - 07.2012
Advance Diploma - Business Administration And Management
Welingkar Institute of Management
Mumbai, India 07.2010 - 07.2011
Diploma - Business Management
Welingkar Institute of Management
Mumbai 07.2006 - 07.2007
B.Com - Commerce
Mumbai University
Mumbai 05.2000 - 03.2003
Skills
Business & Operations management
Accomplishments
- Recognized & appreciated for Best Program manager in West India.
- Recognized & appreciated for leading the launch of Jio products and services as per the guidelines and mandate provided by C.E.O.
- Recognized as Best Airport Manager PAN India in Business turnaround.
- Received appreciation for highest contribution in GSM activation. Bagged "Customer First Award".
- Winner of Certificate of Appreciation for outstanding contribution towards activations of “Maximum Post paid sales“.
- Bagged trophy & foreign trip for acquiring 5 million customers.
- Invited to join the “Presidents Club, Goa TTML” for excellent sales performance & recognized as “Best Store Manager”.
- Awarded for being 2nd highest in Western Region, Pan India with highest growth in revenue liaised with vertical heads of India & Japan in accomplishment of business targets.
- Bagged Certificate of Excellence for “ECRM champ”, “Best Customer Relations Officer”, “Best Sales &Service” and “Churn Reduction in HNI Team”.
- Emerged as winner of Letter of Appreciation for“ Walking those Extra Miles”.
- Recognized as “BlackBerry Data Expert”.
Additional Information
Professional Development
- Alfa & Beta Module from Welingkar Institute of management.
- 7 Habits of Highly Effective People.
- Work Life Balance.
- Diploma from NIIT.
- Diploma in Hardware & Networking from CMS.
Hobbies
- Travelling
- Socializing
- Reading
- Swimming
Timeline
DGM – Operations & Client Servicing ( West India )
Multiplier Brand Solutions Pvt Ltd
01.2020 - Current
Head Retail Sales & Operations (Maharashtra)
Vakrangee Ltd
09.2018 - 01.2020
Manager - Sales, Operations & Distribution
Reliance Jio
12.2014 - 08.2020
Airport Manager
Matrix Cellular
12.2013 - 12.2014
Post Graduate Diploma - Retail Management
Welingkar Institute of Management
07.2011 - 07.2012
Advance Diploma - Business Administration And Management
Welingkar Institute of Management
07.2010 - 07.2011
Cluster Manager
TATA Docomo
07.2007 - 12.2013
Diploma - Business Management
Welingkar Institute of Management
07.2006 - 07.2007
Relationship Manager
Bharti Airtel LTD
04.2003 - 07.2007
B.Com - Commerce
Mumbai University
05.2000 - 03.2003
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