Kunal Joshi
Operations & Client Servicing
Mumbai
Summary
- Professional with a progressive experience of 18+ years in the areas of Operations, Business Development, Channel & Dealer Management.
- Strategized Operations, Distribution Network, Scaled up the operations thru Marketing inputs and alignments.
- P & L Management has always remained at a Core of my responsibilities.
- Proactive planner with abilities in identifying & penetrating new market segments, new store role outs.
- Mentored, Coached & Managed large teams to accomplish business & Corporate goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
DGM – Operations & Client Servicing ( West India )
Multiplier Brand Solutions Pvt Ltd
Mumbai
2020.01 - Current
- Manage West India accounts @ Blue Dart, P&G, Sony India, Panasonic, Amazon, Reliance Retail, Nerolac, Crompton, BOSH & Capital foods.
- Managed Team in West India (Sales, Ops, HR, IT, MIS, Commercial, Programme Managers)
- Manage projects end to end & ensure entire operations goes well executed.
- Responsible for preparation of P&L, Costing Proposal to Client, Business Presentation & include New Business in various Segment.
- Managing existing Client and their Hygiene and Customer Satisfaction Score.
- Managing the managed services / retail staffing industry (Ops, Revenue Management, Hygiene, Business dev etc) also Retail Industry – Ops, B2B and Activation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Quick decision making & worked effectively in fast-paced environments.
Manager - Sales, Operations & Distribution
Reliance Jio
Mumbai
2014.12 - 2020.08
- Retail Channel Management for General Trade & Modern trade with Channel partners & Top Management.
- Handling Top Corporate & SME accounts for business conversions & network expansion.
- Streamlining the setting up of Jio Centers / Jio Store, also monitoring P&L within the geographical area.
- Achieved key targets in the Channel distribution (sales, revenue) in the territory & increased the retail sales by wide spreading retailers on-boarding & formulated trade sales growth plans in-line with business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Evaluated performance against goals and implemented appropriate development plans.
Head Retail Sales & Operations (Maharashtra)
Vakrangee Ltd
Mumbai
2018.09 - 2020.01
- Manage & drive Amazon, Reliance Jio, Augmont, Net meds & Red Bus from retail stores.
- Co-ordination with channel partners for new products, schemes & updated in market.
- Activation, Go-live and fully functional services at Retail stores; Coordinate with Commercial, Stores Team, Design Management team, IT & all the necessary stakeholders required after signing of Franchisee Agreements, ensure supply of the required kits, activation & fully functional service at the store.
- Identifications for New stores in the state as per geographic requirement & ensure serviceability with fully functional stores by given timelines.
- Ensure & plan periodic training modules for store owners & staff.
- Ensure the highest quality, regulatory compliance and establish risk management controls for the business partner.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated leadership skills in managing projects from concept to completion.
Airport Manager
Matrix Cellular
Mumbai
2013.12 - 2014.12
- Maintained productive business relationship with celebrities, VIP, HNI & corporate customers across Mumbai. Interacted with vertical heads of India & UK in accomplishment of business targets.
Cluster Manager
TATA Docomo
Mumbai
2007.07 - 2013.12
- Implemented trending initiatives to help drive sales across cluster.
- Researched key competition, retail sector trends and current trading opportunities for new initiative ideas.
- Monitored facility managers and staff performance through quarterly review assessments.
- Defined clear targets and objectives and communicated to other team members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Developed and implemented successful staff incentive programs to motivate employees.
Relationship Manager
Bharti Airtel LTD
Mumbai
2003.04 - 2007.07
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Post Graduate Diploma - Retail Management
Welingkar Institute of Management
Mumbai, India 2011.07 - 2012.07
Advance Diploma - Business Administration And Management
Welingkar Institute of Management
Mumbai, India 2010.07 - 2011.07
Diploma - Business Management
Welingkar Institute of Management
Mumbai 2006.07 - 2007.07
B.Com - Commerce
Mumbai University
Mumbai 2000.05 - 2003.03
Skills
Business & Operations management
Accomplishments
- Recognized & appreciated for Best Program manager in West India.
- Recognized & appreciated for leading the launch of Jio products and services as per the guidelines and mandate provided by C.E.O.
- Recognized as Best Airport Manager PAN India in Business turnaround.
- Received appreciation for highest contribution in GSM activation. Bagged "Customer First Award".
- Winner of Certificate of Appreciation for outstanding contribution towards activations of “Maximum Post paid sales“.
- Bagged trophy & foreign trip for acquiring 5 million customers.
- Invited to join the “Presidents Club, Goa TTML” for excellent sales performance & recognized as “Best Store Manager”.
- Awarded for being 2nd highest in Western Region, Pan India with highest growth in revenue liaised with vertical heads of India & Japan in accomplishment of business targets.
- Bagged Certificate of Excellence for “ECRM champ”, “Best Customer Relations Officer”, “Best Sales &Service” and “Churn Reduction in HNI Team”.
- Emerged as winner of Letter of Appreciation for“ Walking those Extra Miles”.
- Recognized as “BlackBerry Data Expert”.
Additional Information
Professional Development
- Alfa & Beta Module from Welingkar Institute of management.
- 7 Habits of Highly Effective People.
- Work Life Balance.
- Diploma from NIIT.
- Diploma in Hardware & Networking from CMS.
Hobbies
- Travelling
- Socializing
- Reading
- Swimming
Timeline
DGM – Operations & Client Servicing ( West India )
Multiplier Brand Solutions Pvt Ltd
2020.01 - Current
Head Retail Sales & Operations (Maharashtra)
Vakrangee Ltd
2018.09 - 2020.01
Manager - Sales, Operations & Distribution
Reliance Jio
2014.12 - 2020.08
Airport Manager
Matrix Cellular
2013.12 - 2014.12
Post Graduate Diploma - Retail Management
Welingkar Institute of Management
2011.07 - 2012.07
Advance Diploma - Business Administration And Management
Welingkar Institute of Management
2010.07 - 2011.07
Cluster Manager
TATA Docomo
2007.07 - 2013.12
Diploma - Business Management
Welingkar Institute of Management
2006.07 - 2007.07
Relationship Manager
Bharti Airtel LTD
2003.04 - 2007.07
B.Com - Commerce
Mumbai University
2000.05 - 2003.03
Similar Profiles
Aarti MishraAarti Mishra
MIS and HR Operation at Multiplier Brand solutions Pvt ltdMIS and HR Operation at Multiplier Brand solutions Pvt ltd
SATHI PANDU ILLURISATHI PANDU ILLURI
Channel Sales Manager at Reliance Strategic Manpower Solutions LimitedChannel Sales Manager at Reliance Strategic Manpower Solutions Limited
Ankita YadavAnkita Yadav
Demand Manager at Oyo Hotels & Homes Pvt. LtdDemand Manager at Oyo Hotels & Homes Pvt. Ltd