Kunal Kumar Gupta
Bengaluru
Summary
Seasoned in operations management and strategic decision-making, I have significantly enhanced operational efficiency at Fortrea Development India Private Limited. My leadership is marked by fostering stakeholder relationships and mentoring teams, underscored by proficient analytical skills and effective communication. Achievements include driving cost savings and improving resource utilization, demonstrating both hard and soft skills in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Business Operations
Fortrea Development India Private Limited
Bengaluru
08.2024 - Current
- Created reports on key performance indicators for senior leadership review.
- Oversaw company operations, customer service, resource management and profitability.
- Identified opportunities for cost savings through improved resource utilization strategies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained communication with internal stakeholders to ensure smooth operation flow.
- Formed and sustained strategic relationships with clients.
Associate Managers, Operations
Fortrea Development India Private Limited
Bengaluru
08.2018 - 08.2023
- Prepared reports on operational performance metrics and presented them to management team.
- Recruited, interviewed and selected employees to fill vacant roles.
- Guided employees in handling difficult or complex problems.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Team Leader, Claims
Cognizant Technologies
Bengaluru
07.2016 - 07.2018
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Group Leader
Hinduja Global Solutions
Bengaluru
04.2010 - 07.2016
- Conducted regular performance reviews with team members, providing constructive criticism when necessary.
- Facilitated training sessions for team members to improve skills and productivity.
- Organized weekly meetings to review objectives, discuss accomplishments, and plan future goals.
- Conducted performance evaluations and recommended promotions or additional training.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Commerce - Accounting And Finance
Vinoba Bhave University
Jharkhand07-2006
Skills
- Operational efficiency
- Analytical skills
- Operations management
- Microsoft office proficient
- Effective communication
- Disciplined leadership
- Stakeholder management
- US healthcare
- Strategic Decision-making
- Emotional intelligence
- People management
Accomplishments
- Leadership Award - HGS
- 6 times Top Gun Awardee - HGS
- Zero Attrition Award - HGS
- 2 times ACE Awardee - Fortrea
Certification
- Six Sigma Foundations - PMI
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager, Business Operations
Fortrea Development India Private Limited
08.2024 - Current
Associate Managers, Operations
Fortrea Development India Private Limited
08.2018 - 08.2023
Team Leader, Claims
Cognizant Technologies
07.2016 - 07.2018
Group Leader
Hinduja Global Solutions
04.2010 - 07.2016
- Six Sigma Foundations - PMI
Bachelor of Commerce - Accounting And Finance
Vinoba Bhave University
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