Kunal Kumar Singh
Operation Manager
New Delhi
Summary
“I aspire to achieve professional excellence in pursuance of organizational goals while seeking personal growth and development and utilizing my experience & skills to the fullest, taking the job with a sense of responsibility & making my contribution by learning & working productively.”
Overview
23
23
years of professional experience
16
16
years of post-secondary education
2
2
Languages
Work History
Operation Sales Manager
KRISHI Cress
New Delhi
10.2020 - Current
- Analyzing sales and marketing data to determine the most effective sales and marketing techniques
- Develop efficient and creative sales and marketing strategies for the assigned territory and target setting for the sales team
- Collecting customer and market feedback and reporting the same to the organization
- Monitoring sales team performance, analyzing sales data, periodical forecasting, and reporting to zonal heads
- Managing the retails store, Le-Marche, Big Basket, Modern Bazaar, Markketo, Blinkit, Zepto, Spencer Etc.
- Monitoring competitors’ sales activity within an assigned territory
- Managing, training, and motivating existing sales teams to drive revenue growth.
- Worked with customers to understand needs and provide excellent service.
Senior Customer Relationship Manager
Motorola Mobility
Gurgaon
10.2005 - 09.2020
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Established performance and service goals and held associates accountable for individual performance.
- Made customers aware of current and new programs and services.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Produced and implemented customer satisfaction guarantee program which directly resulted 110% increase in sales.
Senior Operations & Logistic Executive
Deshwal Waste Management Pvt Ltd
Gurgaon
01.2017 - 09.2018
- Coordinate with clients for necessary documents for customs clearance.
- Updating the clients regarding the status of consignments from time to time.
- Preparing daily, weekly, and monthly consignment statements and providing the same through e-mail to the clients.
- Coordinating with the transport department of the organization to ensure timely delivery of the consignment to the clients.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Promoted positive customer experience through day-to-day supervision and management of operation facility.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Business Development Manager
Microsoft Corporation (I) Pvt. Ltd
Gurgaon
10.2015 - 12.2016
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Meeting clients at their offices, identifying their requirements, and then proposing solutions Highlighting the benefits of the company’s software products and services.
- Establishes team and individual sales goals and provides effective coaching of sales representatives to consistently improve their performance.
- Experience in selling communications, IT hardware, voice applications, broadband connections, microchips, network applications, services, data, software, and cloud-based technologies Mobile Handset Accessories, Etc.
Retail Store Manager
Bharti Airtel Limited
Gurgaon
04.2013 - 09.2015
- Ensuring 100% uptime connectivity at the company showroom in coordination with the IT team
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Responsible for achieving a sales target through B2B and B2C or retail sales
- Motivating Sales Representatives to achieve sales quotas and evaluating their performance based on their ability or inability to achieve sales quotas.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed store organization, maintenance and purchasing functions.
Education
MBA -
Amity University
Noida 01.2023 - Current
B.A Prog -
Delhi University
New Delhi 05.2009 - 10.2012
Advance diploma - Hardware And Networking
NIIT
New Delhi 09.2006 - 11.2008
High School Diploma -
Sant Hari Dass Public School
New Delhi 01.1995 - 10.2005
Skills
Sales inventory operations planning (SIOP)
Operational Data Management
Customer assistance
Retail merchandising
Product and service sales
Strategic planning
Staff Management
Relationship building and management
Retail Sales
Accomplishments
- Developed a new employee orientation program that 100% of the company locations adopted
- Responded to over 85 customer calls daily and solved 90% of their concerns
- Positively served customers, receiving two customer service awards in the past year
- LIST OF ACHIEVEMENTS
- Re-organized something to make it work better
- Identified a problem and solved it
- Come up with a new idea that improved things
- Developed or implemented new procedures or systems company
- Received Best Employee of the month awards
- Been complimented by your supervisor or co-workers
- Increased revenue or sales for the
Timeline
MBA -
Amity University
01.2023 - Current
Operation Sales Manager
KRISHI Cress
10.2020 - Current
Senior Operations & Logistic Executive
Deshwal Waste Management Pvt Ltd
01.2017 - 09.2018
Business Development Manager
Microsoft Corporation (I) Pvt. Ltd
10.2015 - 12.2016
Retail Store Manager
Bharti Airtel Limited
04.2013 - 09.2015
B.A Prog -
Delhi University
05.2009 - 10.2012
Advance diploma - Hardware And Networking
NIIT
09.2006 - 11.2008
Senior Customer Relationship Manager
Motorola Mobility
10.2005 - 09.2020
High School Diploma -
Sant Hari Dass Public School
01.1995 - 10.2005