Photography
KUNAL NARANG
Warehouse Operations Officer
New Delhi, India
Summary
Energetic professional with 8 years of experience in E-commerce industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
9
9
years of professional experience
3
3
Years of Graduate education
2
2
Languages
Work History
Team Leader
FLIPKART
Gurgaon
10.2020 - Current
- Managing day to day operations of the Inbound and IRT (BD operations)
- Resolving QC Tickets within defined TAT
- Inventory Management by GTL and Stock Take
- Quality Checks
- Initiating RO Process in alignment with BD after data validation of highly contributing categories to minimize the IRT inventory
- RCA of Inbound Issues
- Managing 200+ Manpower in a single shift
- Closing all NC (Non-Compliance) related to the process of the department within 24hours
- Ensuring FIFO to be followed during receiving of the products
- Ensuring hourly output is maintained with efficiency and monitoring day to day performance of receivers
- Monitoring all KPI to be adhered of the department
- Providing training sessions to the new hired Manpower regarding process, 5S and providing on the job training to them
- Conducting interview for the new joining Manpower
- Maintaining all IT assets & doing preventive maintenance and audit every 15 days to prevent it from damage
- Closing all vendor related issues on time to ensure timely payment of vendors
- Managing attendance and HR related issues of Manpower.
Assistant Manager
DELHIVERY PVT LTD
Gurgaon
07.2018 - 02.2020
- Launched & handled the Gurgaon warehouse of 200K Sqft area Fulfillment Centre of Voltas white goods items with a team of 50 employees
- Handled end to end Client which involves vendor management, inward, outward, warehouse capacity planning, manpower allocation planning, implementation of new process and SOP
- Handled B2B and B2C operations
- Implemented various engagement programmes to control the attrition rate as well as increase in the percentage of retention rate
- Analyze data for monitoring supervisor’s performance and plan any necessary improvements
- Solving the problems related to short/excess stock supplied by factory or warehouse
- Maintain stock control systems for accuracy and future planning of storage capacity
- Maintained warehouse workflow and redesigned space for new equipment or maximization of current processes
- Managed all warehouse staff activities: picking, packing, scheduling and staging orders
- Maintained cleanliness and observed proper safety standards were followed by personnel at all times
- Kept detailed records regarding shipping, receiving, and major changes in inventory
- Maintained inventory and ensured that all items were easily accessible and recognizable
- Launched 200K Sqft area warehouse for client Paytm & 100K Sqft area warehouse for Xiaomi
- B2B with a team of 650+ employees in Paytm & 61 Employees in Xiaomi
- Oversee the receiving and unloading process for inbound shipments
- Direct supervisors to ensure procedures are followed such as product is correct by count and item code, ensure checks for damage, review the labeling, putting away of product & documentation is completed accurately and in a timely manner
- Manage, monitor and maintain proper inventory records (Inbound & Outbound MIS) of the movement of goods in and out of the Warehouse
- Controlling inventory levels by conducting physical counts; reconciled with the data storage system
- Create monthly reports and presentation for upper management both through meetings or calls and ensure our month to month forecasts are achieved
- I am well versed in Uniware (Most preferred WMS for E-Commerce Industry), our internal
- Delhivery WMS Godam, Delhivery B2B WMS 2.0, Xiaomi WMS 3.0 & Flipkart WMS FLO.
Associate / Sr. Associate
DELHIVERY PVT LTD
Gurgaon
01.2015 - 06.2018
- Co-ordinate with warehouse team / client for smooth & timely receiving of inbound items and dispatch of shipments
- Analyze data to allow for monitoring FC performance and plan any necessary improvements
- Plan and execute SOPs, SLAs and quality parameters for FC performance of team
- Preparing daily, weekly, monthly reports for monthly invoicing of clients
- Solving the problems related to short/excess stock supplied by factory or warehouse
- Identifying the bottlenecks in the entire inbound & outbound process pipeline, resolving the same by aligning Heads of the involved departments on the new proposed process and implementing the same
- Handling client issues and Partner Support queries for marketplace returns and providing timely resolutions to the client/partners.
- Managed customer relations through communication and helpful interactions.
Trainee Associate
CAPGEMINI
Gurgaon
09.2014 - 12.2014
- Coordinating with a CT Logistics team to provide end to end supply chain solution to various clients of Nokia Solutions & Networks a major telecom equipment manufacturer
- Working on Various SAP modules; Sales & Distribution, Materials Management
- Well trained in SAP R/3 P20 processes used by NSN for Sales order processing, daily monitoring, order confirmation, invoicing, shipment alerts in SAP (E2E process)
- Appointed as SPOC for India Airtel Accounts
- Coordinating with Custom House Agents, LSP and Hub for the movement of shipment, tracking consignment and AWBs and B/L & ensures timely Customs clearance
- Monitoring overall functioning of process, identify improvement areas & implement methodologies to maximize customer satisfaction level.
Education
Bachelor’s Degree - Business Administration
Guru Gobind Singh
Indraprastha University
Delhi, India 01.2010 - 01.2013
Secondary High School - Commerce
American Montessori Public School
Gurugram, Haryana, India 04.2009 - 03.2010
Skills
People & Project management
undefinedAccomplishments
- Supervised team of 650+ staff members.
- Used Microsoft Excel to develop GRN tracking spreadsheets.
- Documented and resolved Quality failed issues which led to decrease the QC reject inventory and more SKU inventory gone live fastly on portal.
Interests
Travel
Software
Warehouse Management System
Transport Management System
Timeline
Team Leader
FLIPKART
10.2020 - Current
Assistant Manager
DELHIVERY PVT LTD
07.2018 - 02.2020
Associate / Sr. Associate
DELHIVERY PVT LTD
01.2015 - 06.2018
Trainee Associate
CAPGEMINI
09.2014 - 12.2014
Bachelor’s Degree - Business Administration
Guru Gobind Singh
Indraprastha University
01.2010 - 01.2013
Secondary High School - Commerce
American Montessori Public School
04.2009 - 03.2010
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