Hi, I’m
Kunal Panchal
DevOps Expert
Ahmedabad
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
15
years of professional experience
4
years of post-secondary education
2
Certifications
Work History
Upadpro Software & Services Pvt Ltd
DevOps Expert
01.2019 - Current
Job overview
- Troubleshot complex production issues, working closely with developers and system administrators to identify root causes and implement lasting solutions.
- Reduced application latency by optimizing server configurations for better resource utilization and faster response times.
- Collaborated with cross-functional teams to develop an efficient continuous integration and delivery pipeline, ensuring rapid software updates.
- Maintained a strong feedback loop between development teams and IT operations to ensure alignment on project goals and deliverables.
- Architected and deployed a CI/CD pipeline that decreased release cycles from bi-weekly to daily.
- Optimized cloud infrastructure costs by 25% through strategic use of serverless technologies and auto-scaling policies, enhancing resource utilization and operational efficiency.
LionOBytes LLC
Project Manager
08.2015 - Current
Job overview
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Developed and initiated projects, including managing costs, schedule and performance
- Modified and directed project plans to meet organizational needs
- Drove team success through shared vision and recognition of quality performance
- Achieved project deadlines by coordinating with contractors to manage performance
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Support the Service Owner(s) for Project Delivery in maintaining and developing processes, standards, tools and reporting and their documentation and proactively reviewing the service provided to end users and custom
Upadpro Software & Service Pvt Ltd
Sr. Sales Manager
08.2014 - 10.2015
Job overview
- Maintain and develop good relationship with customers through personal contact or meetings or via telephone etc
- Must act as a bridge between the company and its current market and future markets
- Displaying efficiency in meeting market and customer info to enable negotiations regarding variations in prices, delivery and customer specifications to their managers
- Help management in forthcoming products and discuss on special promotions
- Review their own performance and aim at exceeding their targets
- Record sales and order information and report the same to the sales department
- Provide accurate feedback on future buying trends to their respective employers
Mednautix Outsourcing Pvt. Ltd
Quality Analysis Supervisor
08.2014 - 10.2015
Job overview
- Create uniform process for measuring quality
- Maintain Quality Standard of agent's voice and documentation
- Promote quality achievement and performance improvement throughout the company
- Effectively interact with production and development team to maintain quality standards
- Provide training, coaching, feedback and assistance to call center representatives
- Implement and measure most effective and efficient means of handling phone calls without sacrificing customer service
- Additional Roles and responsibilities can be added in future based on accomplishments and achievements as Quality Assurance Supervisor
- Maintain proper documentation for every feedback and Quality sessions
- Support marketing activities, including trade/ scientific shows, mailings, etc
Integrated Systems Management Inc
Business Development Manager
08.2013 - 12.2013
Job overview
- Working closely with the Head of Marketing to support programs and initiatives at clinics with specific focus on adding value in the long term
- Leading the Business Development Vertical by proposing a strategy for the vertical, managing the resources, budget, impact
- Focusing on results and revenue for the vertical
- Working with the Partners to enhance brand and communication strategies
- Managing and coordinating on ground marketing initiatives, might include travelling to clinics often to collect survey information, feedback etc
- Working closely with network expansion and operations team
Venterprize Pvt. Ltd
Business Development Manager
05.2012 - 12.2012
Job overview
- Initiate marketing strategies and coordinate actions to influence the market
- Clarify goals and reach agreement maintaining the interests of all parties
- Proactively develops and improve products and services
- Ability to discuss strategic and sensitive issues
- Understands clients' needs
- Build and maintain excellent relationships with colleagues and clients
- Set sales targets and define strategy to achieve these targets and to follow the set strategy punctually
- Manage the proposal development process and maintain the time-lines for the proposal teams
- Coordinate with sponsors concerning size, standards, conditions and timing of research
- Develop draft proposals based on team meetings and discussions
- Maintain the Business Development databases
eClinicalWorks Pvt Ltd
Strategic Account Manager
08.2010 - 03.2012
Job overview
- Develop reports for the entire team across all sites
- Interacting with the technician and Project Manager and maintaining Client Satisfaction and relationship
- Process control, improvement and process re-engineering
- Monitor definition and delivery of all projects
- EClinicalWorks best practices followed in providing service to customers and gets necessary process changes
- Get involved in install (dept.) relationship reviews, Operational Planning and building strategies for the future road map
- Interact with different departments apart from the install on services and ensure quality service and customer
- Attending the meets with the heads of the site and put in the new strategy plans for the entire team
Transform Solution Pvt. Ltd
Team Leader
12.2009 - 08.2010
Job overview
- Conducting team Briefing on regular basis
- Achieving monthly volumes
- Submit sales report every day
- Interaction with client, generation sales report on daily basis
- Handling Operations
- Giving training sessions for different processes
- To find out the practical problems faced by Sales team and provide them proper solution for the same
- Joined as team coach, rose to be team leader, led a team of 2 Team Coaches with 20 CSRs each and responsible for steering qualitative and quantitative process level deliverables
- Involved in achieving the assigned SLA and targets at process level including team targets, call quality, productivity, absenteeism and attrition, etc
Liontel Pvt. Ltd
Team Leader
12.2009 - 08.2010
Job overview
- Team Briefing
- Handling more than 40 agents with 2 more team leaders
- Achieving monthly volumes
- Submit sales report every day
- Taking sub calls, checking attendance, solved problems of agents...etc
- Interaction with client
- Managing good & friendly relation with agents
- Worked as Team leader for one year
Education
H.L ICA
Bachelors from Computer Application
12.2008 - 08.2009
06.2002 - 04.2005
Skills
Advanced problem solving
Certification
Azure DevOps Expert
Timeline
Azure Network Associate
10-2022
Azure DevOps Expert
09-2022
DevOps Expert
Upadpro Software & Services Pvt Ltd
01.2019 - Current
Project Manager
LionOBytes LLC
08.2015 - Current
Sr. Sales Manager
Upadpro Software & Service Pvt Ltd
08.2014 - 10.2015
Quality Analysis Supervisor
Mednautix Outsourcing Pvt. Ltd
08.2014 - 10.2015
Business Development Manager
Integrated Systems Management Inc
08.2013 - 12.2013
Business Development Manager
Venterprize Pvt. Ltd
05.2012 - 12.2012
Strategic Account Manager
eClinicalWorks Pvt Ltd
08.2010 - 03.2012
Team Leader
Transform Solution Pvt. Ltd
12.2009 - 08.2010
Team Leader
Liontel Pvt. Ltd
12.2009 - 08.2010
H.L ICA
Bachelors from Computer Application
12.2008 - 08.2009
06.2002 - 04.2005
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