Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
References
Timeline
Generic

Kunal Sethi

Gurgaon

Summary

Proven leader in project execution and data insights, with a track record of driving revenue growth and enhancing client relationships at Zomato. Excelled in team leadership and analytical decision-making, achieving significant project milestones. Demonstrated expertise in Microsoft Office Suite and crisis response, ensuring sustainable initiatives and process improvements.

Overview

8
8
years of professional experience

Work History

City Lead | Bistro by Blinkit

Blinkit
Gurgaon
10.2024 - Current
  • Managed city projects, ensuring on-time delivery and budget adherence.
  • Controlled food costs through effective inventory oversight.
  • Conducted productive discussions with various stakeholders to address divisive issues.
  • Cultivated a positive work environment for city employees, enhancing job satisfaction.
  • Appointed leadership roles to oversee departmental functions.

City Lead | Zomato Everyday

Zomato
Gurgaon
07.2024 - 10.2024
  • Directed a cross-functional team of 25 to achieve project milestones within budget and schedule.
  • Strengthened enduring client relationships through effective issue resolution.
  • Enhanced profitability by closing favorable deals with vendors.
  • Executed strategic initiatives, driving revenue growth.
  • Introduced strategies to enhance workforce loyalty and minimize attrition.
  • Organized data to effectively predict performance trends.

Program Manager

Zomato
Gurgaon
08.2022 - 06.2024
  • Resolved city-specific issues including assortment gaps, price-quality mismatches, and vendor availability challenges.
  • Directed program operations while maintaining compliance with regulations.
  • Fostered robust partnerships with key stakeholders to align program objectives.
  • Directed cross-functional team activities to deliver projects efficiently while adhering to budgetary limits.
  • Achieved optimal outcomes by establishing performance benchmarks and tracking target progress.

Business Analyst

Zomato
Gurgaon
04.2021 - 07.2022
  • Collaborated with key stakeholders to develop growth strategies for the new business vertical.
  • Addressed challenges during discussions and collaborated on solutions.
  • Identified improvement opportunities through the evaluation of existing processes.
  • Recommended strategies to optimize business processes effectively.

Key Account Manager

Zomato
Gurgaon
10.2020 - 03.2021
  • Built and maintained strong client relationships to drive business growth.
  • Performed periodic account evaluations to analyze performance and growth potential.
  • Facilitated collaboration among internal teams to meet client expectations on time.
  • Created sales forecasts to target daily, monthly, and yearly objectives.
  • Handled client inquiries with speed and precision, fostering positive service experiences.

Account Manager

Zomato
Gurgaon
01.2019 - 09.2020
  • Built strong relationships to enhance client satisfaction by addressing needs promptly.
  • Increased client retention through exceptional customer service.
  • Oversaw a multifaceted account portfolio, ensuring prompt client communication.
  • Skillfully addressed escalated issues to avert client loss.

Growth Manager

Zomato
Gurgaon
04.2018 - 12.2018
  • Grew revenue by building strong strategic alliances and securing beneficial contracts.
  • Reduced churn rate through proactive communication techniques.
  • Encouraged ongoing training opportunities to strengthen the workplace environment.
  • Achieved successful product launches with detailed competitive analysis.

Front Office Management Trainee

The Park Hotels
Visakhapatnam
07.2017 - 03.2018
  • Enhanced management abilities through intensive training programs.
  • Collaborated with supervisors to establish priorities.
  • Acquired an in-depth understanding of company policies.
  • Promoted company culture by adhering to integrity and honesty principles.
  • Demonstrated exemplary organizational abilities by managing diverse projects concurrently.

Education

Bsc. in Hotel Management -

Dr. Ambedkar Institute Of Hotel Management
Chandigarh, Chandigarh
04.2017

High School -

S.D Vidya School
Ambala, Haryana
12.2014

Skills

  • Project Execution
  • Data Insights
  • Sustainable Initiatives
  • Market Analysis
  • Team Leadership
  • Crisis Response
  • Requirements gathering
  • Client relationship building
  • Analytical Decision-Making
  • Microsoft Office Suite
  • Process improvement
  • Results Driven

Languages

  • English
  • Hindi
  • Punjabi

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2

Accomplishments

  • Got promoted as the City Lead for exceptional performance while managing the city P&L and leading a city to CM2 profitability.
  • Launched three new products in the organization as a core team member. (Zomato Instant, Zomato Everyday, Bistro by Blinkit)
  • Received Ace Award for the highest sales in a quarter as a Key Account Manager.

References

References available upon request.

Timeline

City Lead | Bistro by Blinkit

Blinkit
10.2024 - Current

City Lead | Zomato Everyday

Zomato
07.2024 - 10.2024

Program Manager

Zomato
08.2022 - 06.2024

Business Analyst

Zomato
04.2021 - 07.2022

Key Account Manager

Zomato
10.2020 - 03.2021

Account Manager

Zomato
01.2019 - 09.2020

Growth Manager

Zomato
04.2018 - 12.2018

Front Office Management Trainee

The Park Hotels
07.2017 - 03.2018

Bsc. in Hotel Management -

Dr. Ambedkar Institute Of Hotel Management

High School -

S.D Vidya School
Kunal Sethi