Kunal Sethi
Gurgaon
Summary
Proven leader in project execution and data insights, with a track record of driving revenue growth and enhancing client relationships at Zomato. Excelled in team leadership and analytical decision-making, achieving significant project milestones. Demonstrated expertise in Microsoft Office Suite and crisis response, ensuring sustainable initiatives and process improvements.
Overview
8
8
years of professional experience
Work History
City Lead | Bistro by Blinkit
Blinkit
Gurgaon
10.2024 - Current
- Managed city projects, ensuring on-time delivery and budget adherence.
- Controlled food costs through effective inventory oversight.
- Conducted productive discussions with various stakeholders to address divisive issues.
- Cultivated a positive work environment for city employees, enhancing job satisfaction.
- Appointed leadership roles to oversee departmental functions.
City Lead | Zomato Everyday
Zomato
Gurgaon
07.2024 - 10.2024
- Directed a cross-functional team of 25 to achieve project milestones within budget and schedule.
- Strengthened enduring client relationships through effective issue resolution.
- Enhanced profitability by closing favorable deals with vendors.
- Executed strategic initiatives, driving revenue growth.
- Introduced strategies to enhance workforce loyalty and minimize attrition.
- Organized data to effectively predict performance trends.
Program Manager
Zomato
Gurgaon
08.2022 - 06.2024
- Resolved city-specific issues including assortment gaps, price-quality mismatches, and vendor availability challenges.
- Directed program operations while maintaining compliance with regulations.
- Fostered robust partnerships with key stakeholders to align program objectives.
- Directed cross-functional team activities to deliver projects efficiently while adhering to budgetary limits.
- Achieved optimal outcomes by establishing performance benchmarks and tracking target progress.
Business Analyst
Zomato
Gurgaon
04.2021 - 07.2022
- Collaborated with key stakeholders to develop growth strategies for the new business vertical.
- Addressed challenges during discussions and collaborated on solutions.
- Identified improvement opportunities through the evaluation of existing processes.
- Recommended strategies to optimize business processes effectively.
Key Account Manager
Zomato
Gurgaon
10.2020 - 03.2021
- Built and maintained strong client relationships to drive business growth.
- Performed periodic account evaluations to analyze performance and growth potential.
- Facilitated collaboration among internal teams to meet client expectations on time.
- Created sales forecasts to target daily, monthly, and yearly objectives.
- Handled client inquiries with speed and precision, fostering positive service experiences.
Account Manager
Zomato
Gurgaon
01.2019 - 09.2020
- Built strong relationships to enhance client satisfaction by addressing needs promptly.
- Increased client retention through exceptional customer service.
- Oversaw a multifaceted account portfolio, ensuring prompt client communication.
- Skillfully addressed escalated issues to avert client loss.
Growth Manager
Zomato
Gurgaon
04.2018 - 12.2018
- Grew revenue by building strong strategic alliances and securing beneficial contracts.
- Reduced churn rate through proactive communication techniques.
- Encouraged ongoing training opportunities to strengthen the workplace environment.
- Achieved successful product launches with detailed competitive analysis.
Front Office Management Trainee
The Park Hotels
Visakhapatnam
07.2017 - 03.2018
- Enhanced management abilities through intensive training programs.
- Collaborated with supervisors to establish priorities.
- Acquired an in-depth understanding of company policies.
- Promoted company culture by adhering to integrity and honesty principles.
- Demonstrated exemplary organizational abilities by managing diverse projects concurrently.
Education
Bsc. in Hotel Management -
Dr. Ambedkar Institute Of Hotel Management
Chandigarh, Chandigarh04.2017
High School -
S.D Vidya School
Ambala, Haryana12.2014
Skills
- Project Execution
- Data Insights
- Sustainable Initiatives
- Market Analysis
- Team Leadership
- Crisis Response
- Requirements gathering
- Client relationship building
- Analytical Decision-Making
- Microsoft Office Suite
- Process improvement
- Results Driven
Languages
- English
- Hindi
- Punjabi
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Upper Intermediate (B2)
B2
Accomplishments
- Got promoted as the City Lead for exceptional performance while managing the city P&L and leading a city to CM2 profitability.
- Launched three new products in the organization as a core team member. (Zomato Instant, Zomato Everyday, Bistro by Blinkit)
- Received Ace Award for the highest sales in a quarter as a Key Account Manager.
References
References available upon request.
Timeline
City Lead | Bistro by Blinkit
Blinkit
10.2024 - Current
City Lead | Zomato Everyday
Zomato
07.2024 - 10.2024
Program Manager
Zomato
08.2022 - 06.2024
Business Analyst
Zomato
04.2021 - 07.2022
Key Account Manager
Zomato
10.2020 - 03.2021
Account Manager
Zomato
01.2019 - 09.2020
Growth Manager
Zomato
04.2018 - 12.2018
Front Office Management Trainee
The Park Hotels
07.2017 - 03.2018
Bsc. in Hotel Management -
Dr. Ambedkar Institute Of Hotel Management
High School -
S.D Vidya School
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